Patient Care Co-ordinator (Receptionist)inBognor RegisinBognor RegisPUBLISHED FRI 14 FEB 2025
Depending on experience Up to £12.05 per hour
PERMANENT
Flansham Park Health Centrerv1cm26G
Opportunity to work in a friendly and supportive team environment, fostering collaboration and camaraderie.
Flexible working hours available between 08:00 am and 06:30 pm, allowing for work-life balance.
Engagement with patients in a meaningful and impactful way, providing essential assistance to those in need of healthcare services.
Diverse responsibilities ranging from administrative tasks to direct patient interactions, ensuring a dynamic and stimulating workday.
Contribution to the smooth operation of the health center, playing a vital role in the patient experience and satisfaction.
Skills development in communication, organization, and healthcare administration, enhancing personal and professional growth.
Positive workplace atmosphere with a focus on projecting a friendly and professional image, contributing to overall job satisfaction.
The role of Patient Care Co-ordinator (Receptionist) at Flansham Park Health Centre in Bognor Regis involves providing excellent reception services to patients and visitors, facilitating access to healthcare services in an efficient and courteous manner. The position requires handling general inquiries, managing appointment bookings, and ensuring the proper processing of patient registrations and home visits. Additionally, the co-ordinator will be responsible for managing telephone communications, maintaining accurate patient records in compliance with data protection legislation, and supporting the prescription team with repeat prescriptions.
This position offers flexibility with various hours available between 08:00 am and 18:30 pm, Monday to Friday, and aims to maintain a friendly and professional environment at all times. Other responsibilities may include managing financial transactions for private services, maintaining the security and organisation of the practice, and undertaking additional tasks as delegated by management. Interviews for this role are scheduled for the week commencing March 10, 2025.
This position offers flexibility with various hours available between 08:00 am and 18:30 pm, Monday to Friday, and aims to maintain a friendly and professional environment at all times. Other responsibilities may include managing financial transactions for private services, maintaining the security and organisation of the practice, and undertaking additional tasks as delegated by management. Interviews for this role are scheduled for the week commencing March 10, 2025.
Opportunity to work in a friendly and supportive team environment, fostering collaboration and camaraderie.
Flexible working hours available between 08:00 am and 06:30 pm, allowing for work-life balance.
Engagement with patients in a meaningful and impactful way, providing essential assistance to those in need of healthcare services.
Diverse responsibilities ranging from administrative tasks to direct patient interactions, ensuring a dynamic and stimulating workday.
Contribution to the smooth operation of the health center, playing a vital role in the patient experience and satisfaction.
Skills development in communication, organization, and healthcare administration, enhancing personal and professional growth.
Positive workplace atmosphere with a focus on projecting a friendly and professional image, contributing to overall job satisfaction.
A challenging but rewarding role within a friendly and welcoming team.
We have various hours available between 08:00am and 18:30pm, Monday to Friday.
Interviews are planned for w/c 10th March 2025.
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To ensure administrative and clerical duties within the Practice are carried out within the guidelines and policies.
To project a positive, friendly and professional image to patients, visitors and colleagues at all times.
About us
The following are the core responsibilities for this role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with general enquiries, make appointments and book patients in as arrived.
- Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Ensure that all new patients (temporary / INT or permanent) are aware of Practice arrangements and requirements and registration procedures are completed accurately.
- Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly.
- Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.
- Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation.
- Support the prescription team with repeat prescriptions in accordance with Practice policy.
- Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing.
- Ensure paper records are kept in good repair, with all necessary information up to date and clearly visible.
- Ensure electronic records are up to date and accurate.
- Opening up the premises when required, de-activating the alarm and preparing the premises to receive patients.
- Locking up the premises when required, ensuring that the building is totally secure, internal lights are all off and the alarm activated.
- Ensure building security at all times, keeping staff access points locked between 8:30 close of business and closing windows if last to leave the office at the end of the working day.
- Any other reasonable task allocated by a member of the Management team.
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