Receptionist inSpalding inSpalding PUBLISHED
THU 12 DEC 2024
Beechfield Medical Centre r82pCwwg
The position requires flexibility to cover shifts as needed, alongside contributing to building security and the overall upkeep of the practice environment. The Receptionist will also assist with patient registration tasks and cater to individuals with mobility issues. Important skills include effective communication, organisational abilities, and a commitment to quality patient care, as well as participation in ongoing training and development initiatives.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
All reception administrators work on a rota system to ensure that the practice is able to deliver its key functions throughout its period of opening, currently from Monday to Friday, and on Saturday mornings. To this end, all members of the team are required to provide cover during periods of leave or absence of other members of the team and these requirements are communicated by the Reception Manager at the time each rota is formed.
To have a thorough knowledge of all relevant Practice procedures.
To work in accordance with relevant written protocols.
To send practice notes according to protocol to Healthcare professionals and action responses in a correct and efficient manner.
Process appointment requests for today and future appointments by telephone.
Deal with visit requests in accordance with accepted protocols.
Complete any other appropriate task as required by the practice management team.
Receive and advise patients consulting with members of Practice Team.
Handling completed repeat prescriptions to patient and checking names and address.
Handling samples from patients and adding to triage list if an infection, or placing in box if labelled/bag sample.
Providing new patients with registration forms, advising on completion and photocopying proof of address and passports.
Process appointments requests for today or in the future from patients in person.
Assisting patients in any way they might reasonably require including but not restricted to those with mobility issues.
Have an appropriately comprehensive knowledge of the telephone system, during and after hours.
Other Tasks
Clear waiting room after surgery if no house keeper on duty.
Ensure building security have thorough knowledge of doors/windows/alarms, as well as opening and closing procedures for the practice.
Any other task allocated by the practice management team.
About us
Administration
To have a thorough knowledge of all relevant Practice procedures.
To work in accordance with relevant written protocols.
To send practice notes according to protocol to Healthcare professionals and action responses in a correct and efficient manner.
Process appointment requests for today and future appointments by telephone.
Deal with visit requests in accordance with accepted protocols.
Fax and photocopy as requested.
Complete any other appropriate task as required by the practice management team.
Reception
Receive and advise patients consulting with members of Practice Team.
Handling completed repeat prescriptions to patient and checking names and address.
Handling samples from patients and adding to triage list if an infection, or placing in box if labelled/bag sample.
Providing new patients with registration forms, advising on completion and photocopying proof of address and passports.
Process appointments requests for today or in the future from patients in person.
Assisting patients in any way they might reasonably require including but not restricted to those with mobility issues.
Telephone
Have an appropriately comprehensive knowledge of the telephone system, during and after hours.
Other Tasks
Clear waiting room after surgery if no house keeper on duty.
Ensure building security have thorough knowledge of doors/windows/alarms, as well as opening and closing procedures for the practice.
Any other task allocated by the practice management team.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
All employees are required to sign and abide by the Practice Confidentiality Policy at induction.
Health &Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
o Using personal security systems within the workplace according to Practice guidelines.
o Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
o Making effective use of training to update knowledge and skills.
o Maintaining work areas in a tidy and safe way and free from hazards.
o Reporting potential risks identified to the management team.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development if necessary
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Mandatory training required of all employees of Beechfield Medical Centre
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate, and in particular take a major role in the annual Infection Control Audit [* see Infection Control Checklist] jointly with the practice manager and the infection control nurse
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