Data Protection, Complaints & Safety Manager inDaventry inDaventry PUBLISHED
MON 28 OCT 2024
Danetre Medical Practice rippAEGP
The role demands a professional with both legal and operational expertise who can navigate a fast-paced environment, multitask, and apply a risk-based approach. Key responsibilities include managing health and safety standards, investigating complaints and litigation matters, and recommending remedial actions to improve processes and mitigate risks. The position requires a deep understanding of health and safety laws and the ability to identify trends and root causes related to complaints, ultimately fostering a culture of safety and accountability within the practice.
Job summary
This role is pivotal in ensuring the integrity, security, and effective use of our data assets, you would be responsible for ensuring the Practices adherence to all relevant laws, regulations, and industry standards along with the delivery of data privacy and data protection across the Practice.
This role is suited to a professional with the ability to bring both legal and operational experience to their role. The successful candidate will need the ability to multi-task, and take a pragmatic, risk-based approach in a fast-paced environment.
The role will require a deep understanding of data protection & health and safety Laws, such as GDPR, as well as other privacy legislation and compliance frameworks applicable to the NHS.
You will be working closely with GP Partners, salaried GPs and clinicians, along with the management team to develop and implement compliance initiatives conduct risk assessments, and provide guidance to employees on data protection.
As the practice complaints specialist, you will manage the review and investigation of reported complaints from initial correspondence to successful conclusion, liaising with all relevant parties and ensuring the right outcome and redress for both the patient and the practice.
Main duties of the job
Your workload will be varied with the post being the operational lead in the areas of:
COMPLAINTS, LITIGATION AND SIGNIFICANT EVENTS
Address, investigate and resolve all correspondence promptly, meeting regulatory deadlines.
Own all customer issues through to resolution, ensuring response to stakeholders in a timely and appropriate manner.
Act as litigation assistant to the Practices medical defence organisation.
DATA PROTECTION AND GDPR
Ensure full compliance with UK data protection laws, as well as adherence to specific regulations relevant to our organisation and our internal and external audit obligations.
HEALTH & SAFETY
Manage all aspects of Health, Safety & Wellbeing taking responsibility for all aspects of developing, implementing & maintaining H&S standards, and undertaking risk assessments As matters arise across all of these area you can expect that no two days will be the same. The role will also involve identifying and monitoring root causes, trends, and impacts of complaints, recommending remedial actions to correct processes, improve systems and controls, mitigate risk and enhance the Patient experience.
About us
This role is pivotal in ensuring the integrity, security, and effective use of our data assets, you would be responsible for ensuring the Practices adherence to all relevant laws, regulations, and industry standards along with the delivery of data privacy and data protection across the Practice.
This role is suited to a professional with the ability to bring both legal and operational experience to their role. The successful candidate will need the ability to multi-task, and take a pragmatic, risk-based approach in a fast-paced environment.
The role will require a deep understanding of data protection & health and safety Laws, such as GDPR, as well as other privacy legislation and compliance frameworks applicable to the NHS.
You will be working closely with GP Partners, salaried GPs and clinicians, along with the management team to develop and implement compliance initiatives conduct risk assessments, and provide guidance to employees on data protection.
As the practice complaints specialist, you will manage the review and investigation of reported complaints from initial correspondence to successful conclusion, liaising with all relevant parties and ensuring the right outcome and redress for both the patient and the practice.
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