Crawley Road Medical Centre rsqsYnNk
The Crawley Road Medical Centre in London is seeking an enthusiastic and motivated Receptionist to join their team, which supports over 10,000 registered patients. This role is pivotal in ensuring a warm and professional reception experience, requiring previous experience in a similar position. The Receptionist will work between 20-30 hours per week, Monday to Friday, and responsibilities include greeting visitors, managing patient flow, handling appointment scheduling on EMIS Web, and dealing with various patient queries. The role demands the ability to multitask effectively in a busy environment while maintaining a calm demeanor and a sense of humor.
Key responsibilities also encompass managing medical records, assisting with patient recalls for chronic conditions, maintaining clinic supplies, and ensuring the reception area is tidy and welcoming. The successful candidate will be expected to adhere to practice policies and collaborate with both internal teams and external contractors to support the smooth operation of the clinic.
Key responsibilities also encompass managing medical records, assisting with patient recalls for chronic conditions, maintaining clinic supplies, and ensuring the reception area is tidy and welcoming. The successful candidate will be expected to adhere to practice policies and collaborate with both internal teams and external contractors to support the smooth operation of the clinic.
We are looking for an enthusiastic and motivated team player who can work as part of our team, as well as being able to work independently within our busy reception area.
We are a 2 Partner GP surgery with over 10,000 registered patients.
Previous experience is essential. Your role will include greeting visitors at the reception desk and over the telephone, so a pleasant manner and patience is a must.
The reception is a very busy area, so you need to be able to multi task, whilst remaining calm and have a good sense of humour.
The hours for this post are between 20-30 hours per week (to be discussed during interview) Monday to Friday.
- KEY RESPONSIBILITIES:
- To open/close practice
- Room check at the end of the day
- Clinical room stock
- To ensure that all visitors and telephone callers to the practice are greeted professionally and friendly.
- To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries or new patient registration.
- Call/recall of patients on chronic disease register & or long term conditions register.
- Taking minutes for meetings as when required
- Liaising with MDT team
- Liaising with external contractors
- Making appointments on EMIS Web, submitting triages for patients who are unable to do so
- Dealing with all telephone queries/prescription requests/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
- Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.
- Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.
- To have a thorough knowledge of all practice policies and procedures and adhere to them.
- Filing patient records/post, registering new patients
- Ad hoc tasks from PM and or partners
About us
To assist the smooth running of the practice and reception area by carrying out the responsibilities as described in the job overview.
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Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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