The role requires the ability to work collaboratively within a busy team, delivering both clinical and non-clinical support to therapists. Duties include treating patients as allocated, monitoring their progress, and participating in departmental training programs. The candidate should be capable of working independently while maintaining close communication with qualified therapists to facilitate effective patient care. A probationary period applies to all new staff, and applicants are encouraged to thoroughly review the job description and person specification before applying.
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An opportunity has arisen with the Therapy Team at King George Hospital for a split role as a receptionist / rehabilitation assistant. The successful candidate will be the first point of contact for patients attending Physiotherapy or Occupational Therapy appointments at King George Hospital working as part of the Reception Team.
Duties will also include supporting the Therapy clinicians, and may include screening patients, preparing the environment, and patient treatment under instruction from the therapist. You will have excellent communication and customer service skills to be able to manage a range of different patients in a professional manner, both in person and via telephone.
In addition, you will be expected to have proficient IT skills to be able to use our internal appointment system Careflow, the national ERS system which is used to book appointments for patients referred by their GP (general practitioner), and other systems as part of the duties of a Receptionist/ Administrator. You will also need to be able to work as part of a bigger team in an environment which can be very busy and challenging at times.
To provide skilled routine, and some non-routine, clinical and non-clinical support to the rehabilitation team, this includes Physiotherapists and Occupational Therapists.To accept patients allocated by the qualified therapist and treat according to protocols and guidelines, monitoring patient progression and making minor alterations to patient treatment programs as requiredTo work independently, with access to direct supervision as required. To maintain close communication with the qualified therapists to facilitate patient care.To actively participate in departmental indication and in-service training program.To carry out other duties deemed necessary by the relevant team Lead in discussion with the post holder to ensure adequate provision of service.
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For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Amanda Vickers, Recruitment Advisor, on ext. 5926 Further details regarding the post may be obtained by contacting the manager as per the contact details above.
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