Band 6: £37,898 to £45,637 a year per annum
PERMANENT
Opportunity to make a significant impact on service quality and effectiveness within the health sector.
Key role in bridging communication between technical teams and service consumers, enhancing collaboration.
Involvement in implementing and managing Service Level Agreements, which helps to standardize and improve service delivery.
Responsibility for Continual Service Improvement initiatives, allowing for dynamic adaptation to changing organizational needs.
Cross-functional collaboration with operational teams and project/programme teams, providing diverse work experiences.
Contribution to the Digital Programmes Project Management Framework, which enhances project delivery and outcomes.
Bilingual work environment with the option to use Welsh, promoting cultural inclusivity and diversity.
The Digital Service Manager at Aneurin Bevan University Health Board in Cwmbran is responsible for ensuring the quality, efficiency, and effectiveness of service delivery within their portfolio. This role involves monitoring performance, managing and implementing Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), maintaining service performance metrics, and serving as a key liaison between Digital, Data & Technology teams and service consumers. The manager will also spearhead Continual Service Improvement initiatives to adapt services to meet evolving organisational needs and oversee Service Transition and Acceptance activities throughout project lifecycles.
The ideal candidate will possess strong accountability for achieving targets, act as an escalation point for service-related issues, and work cross-functionally with operational and project teams. Proficiency in Welsh is desirable but not mandatory, as applications are welcome from Welsh and English speakers alike.
The ideal candidate will possess strong accountability for achieving targets, act as an escalation point for service-related issues, and work cross-functionally with operational and project teams. Proficiency in Welsh is desirable but not mandatory, as applications are welcome from Welsh and English speakers alike.
Opportunity to make a significant impact on service quality and effectiveness within the health sector.
Key role in bridging communication between technical teams and service consumers, enhancing collaboration.
Involvement in implementing and managing Service Level Agreements, which helps to standardize and improve service delivery.
Responsibility for Continual Service Improvement initiatives, allowing for dynamic adaptation to changing organizational needs.
Cross-functional collaboration with operational teams and project/programme teams, providing diverse work experiences.
Contribution to the Digital Programmes Project Management Framework, which enhances project delivery and outcomes.
Bilingual work environment with the option to use Welsh, promoting cultural inclusivity and diversity.
The purpose of the Service Manager is to ensure the quality, effectiveness and efficiency of service delivery within the portfolio; this is achieved through monitoring performance and leveraging best practices. The SM should always act in the best interests of the service, positioning as an escalation point and being accountable for ensuring smooth, consistent service delivery.
- Will have specific accountability for ensuring delivery of a portfolio of assigned services to agreed targets, with particular focus on the implementation and management of Service Level Agreements and Operational Level Agreements that govern performance metrics for those services.
- Be responsible for reporting of service performance metrics.
- Will be the key point of contact for both Digital, Data & Technology and wider Health Board consumers of assigned services and bridge the divide between technical teams and service consumers.
- Will have responsibility for implementing and managing Continual Service Improvement initiatives for your service(s) to ensure effective and efficient delivery in line with changing organisational needs.
- Within Digital, Data & Technology, will work cross functionally across an operational team (for live services) and project/programme teams (during implementations).
- Will be responsible for Service Transition and Acceptance activities throughout the project lifecycle, aligned to the Digital Programmes Project Management Framework and associated processes.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
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