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Medical ReceptionistinLondoninLondonPUBLISHED THU 24 OCT 2024

Depending on experience  PERMANENT  GOOD SALARY 

Abbey Medical CentreFollow Abbey Medical Centre

Abbey Medical Centre in Camden, London, is looking for enthusiastic and dedicated Medical Receptionists to join their team, either on a full-time or part-time basis. Candidates should have a strong interest in primary care, excellent communication skills, and a friendly demeanor, allowing them to provide high-quality service to patients. Responsibilities include managing the reception area, processing appointments and prescriptions, handling incoming calls and mail, and maintaining patient records using the EMIS Web/DOCMAN 10 systems.

In addition to the core responsibilities, the role may involve supporting clinical staff, managing referrals, and assisting with administrative tasks as needed. Successful applicants will work collaboratively in a dynamic environment and contribute to the overall efficiency of the medical practice by ensuring a well-organized and welcoming atmosphere for patients and visitors.

Useful skills for a Medical Receptionist:
To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
 


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