Band 4 Administrator/ Coordinator- Corporate (Solihull Approach)inChelmsley WoodinChelmsley WoodPUBLISHED MON 11 NOV 2024
The position requires strong administrative skills, the ability to work collaboratively with colleagues and service users, and a proactive approach to problem-solving and system improvements. Candidates should be comfortable engaging with individuals through various communication channels and be prepared to manage tasks such as stock control, filing, and correspondence management. This role offers an opportunity to make a positive impact on families while being part of an ambitious and passionate team.
Say why you are interested in this post in your application. If you are a motivated, conscientious and highly organised individual, want to join an ambitious and passionate team making a difference for families. Thrive in a supportive team, enjoy supporting a professional team, love to work fast paced in a creative and innovative team we'd love to hear from you. Do you have experience of administration. organising projects to completion, together with experience of liaising directly with people? Work may include maintaining the systems to support the trainings, the online courses, communications, our resources and the finance and invoicing processes. You need an ability to work with systems and a flair for working with information technology and new digital systems. You need to be accurate, working with the team to minimise or eliminate mistakes., You need to be flexible and comfortable with change. You need be willing to contribute ideas for making improvements to our systems, where necessary. You need to like working with people, via phone, video and email. You need to be able to offer great customer service, representing us in a calm, organised, knowledgeable and friendly manner. You would need to be organised, with a keen eye for detail. The role communicates and collates information with customers and service users regarding Solihull Approach products and services.
To provide a comprehensive and full ranging administration/co-ordination service. Working in conjunction with colleagues, service users to provide an efficient service. Exercise initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for service users. Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel and other relevant correspondence and other software programmes working with customer orders and training requests. The post holder will liaise other administrators/co-ordinators and clerical support workers on a day to day basis around training and orders and supervise where appropriate. Receiving and dealing with telephone enquiries as appropriate. Input in accordance with Trust policy. To develop and maintain an efficient filing system to include correspondence, reports, financial and other documentation relevant to the department. Maintain stock control such as stationery, supplies, equipment. To raise orders in line with Trust policy and procedures. To distribute and prioritise incoming mail and resources purchased by customers using judgement and experience to decide which documents require urgent action and which may be passed directly to other areas for action and information. Arrange conferences, training and other events including venues and hospitality as required.
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*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
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