The SSM will proactively plan around delivery targets, manage team performance, support workforce development, and handle patient queries with empathy. The role demands strong organisational and analytical skills, aiming to significantly impact patient outcomes and team efficiency in a dynamic NHS setting. Candidates are encouraged to refer to the job description for detailed responsibilities and required qualifications.
The Band 6 Service Support Manager (SSM) role in HPB, Upper GI, and Endo Surgery is an exciting opportunity to lead key operational aspects within the department. This position focuses on managing the administrative and scheduling functions to ensure seamless patient care, supporting the Business Manager to achieve key performance indicators across these specialised services.
As the Service Support Manager, you will play a crucial role in overseeing and refining office systems, maintaining quality standards, and enhancing patient experience. The position requires a proactive approach to planning, particularly around the 18-week delivery targets, and ensuring that capacity aligns with patient demand. You'll work closely with clinical and administrative staff to foster effective communication and teamwork, driving forward service improvements and handling patient queries with empathy and professionalism.
Additionally, you'll support workforce development, manage team performance, and collaborate on business cases that enable service growth. This role offers an excellent opportunity for those with strong organisational and analytical skills, who are keen to make a measurable impact on patient outcomes and team efficiency within a supportive, high-paced NHS environment.
To provide a comprehensive and quality administrative and scheduling service to the designated department and the patients, manage and prioritise their workload liaising closely with the other administration staff, Ward Staff and management in the Department.
About us
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
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