Booking Administrator inBracknell inBracknell PUBLISHED 8 NOV 2024

You will be part of a team of Booking Administrators in the Berkshire Healthcare NHS Talking Therapies Administration Team. Previous knowledge and experience of working in a busy office and/or customer care environment is essential.

You will have excellent telephone and communication skills to ensure communication with all stakeholders, referrers, callers and clients is of the highest standard.

The role will be based both at home and in the office at London House in Bracknell. Travelling to other sites may be required.

We're open 8am to 8pm, Monday to Friday, and our team's working hours are split across three shift patterns:

• 
  8am - 4pm
  
• 
  10am - 6pm
  
• 
  12pm - 8pm
  

• The focus of this role is to be the first point of contact for all clients of Talking Therapies, providing an excellent customer service to all. This will entail dealing with day to day queries and resolving team and client queries as and when they arise.

• To support clinicians so that an efficient and robust administrative service is provided to the Talking Therapies clinical team. This will include liaising with the clinical team as and when required and ensuring that all are queries and tasks are resolved in a timely manner.

• To ensure accurate and timely data inputting of client information so that data standards are met.

• To work efficiently as part of a team and independently so that all admin targets are followed and met.

About us

The must haves for this role:

• Previous knowledge and experience of working in and supervising staff in a busy office and/or customer care environment is essential.
• Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time
• Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position
• Ability to work effectively in a team, demonstrates accountability of own work and working on own initiative. Able to work unsupervised and manage own workload.
• Ability to be caring and to be able to handle sensitive information and speak to people potentially in distress.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.