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Medical ReceptionistinSwanseainSwanseaPUBLISHED THU 28 NOV 2024

 PERMANENT  GOOD SALARY 

Brynhyfryd Medical CentreFollow Brynhyfryd Medical Centre

Supportive and collaborative work environment with an established team.
Opportunity to contribute positively to patients' experiences and healthcare journey.
Variety of responsibilities that keep the role dynamic and engaging.
Flexibility in part-time hours with potential for additional work when needed.
Essential role in facilitating communication between patients and healthcare professionals.
Skill development in administrative duties and customer service in a healthcare setting.
Chance to create a positive impact on the community's health and well-being.
Brynhyfryd Medical Centre in Swansea is seeking a part-time Medical Receptionist to join their reception team. The role supports the practice's smooth operation by assisting clinical staff and patients, requiring a motivated, patient-focused individual who can work effectively in a high-traffic environment. The position includes working weekdays between 8am and 6:30pm, with potential additional hours during staff leave or increased demands.

Key responsibilities include managing patient appointments, handling inquiries, communicating test results, and ensuring proper procedures for new and temporary patients. The Medical Receptionist will operate a busy switchboard, provide excellent customer service, and maintain accurate records in the EMIS system. Additional duties involve securing premises as needed and ensuring effective handovers to oncoming staff. The ideal candidate will possess strong communication skills and be adaptable in a dynamic healthcare setting.
Supportive and collaborative work environment with an established team.
Opportunity to contribute positively to patients' experiences and healthcare journey.
Variety of responsibilities that keep the role dynamic and engaging.
Flexibility in part-time hours with potential for additional work when needed.
Essential role in facilitating communication between patients and healthcare professionals.
Skill development in administrative duties and customer service in a healthcare setting.
Chance to create a positive impact on the community's health and well-being.

Useful skills for a Medical Receptionist:
To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
 


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