Medical Receptionist inSwansea inSwansea PUBLISHED THU 28 NOV 2024

PERMANENT GOOD SALARY

Brynhyfryd Medical Centre rtPlp3X6

Supportive and collaborative work environment with an established team.

Opportunity to contribute positively to patients' experiences and healthcare journey.

Variety of responsibilities that keep the role dynamic and engaging.

Flexibility in part-time hours with potential for additional work when needed.

Essential role in facilitating communication between patients and healthcare professionals.

Skill development in administrative duties and customer service in a healthcare setting.

Brynhyfryd Medical Centre in Swansea is seeking a part-time Medical Receptionist to join their reception team. The role supports the practice's smooth operation by assisting clinical staff and patients, requiring a motivated, patient-focused individual who can work effectively in a high-traffic environment. The position includes working weekdays between 8am and 6:30pm, with potential additional hours during staff leave or increased demands.

Key responsibilities include managing patient appointments, handling inquiries, communicating test results, and ensuring proper procedures for new and temporary patients. The Medical Receptionist will operate a busy switchboard, provide excellent customer service, and maintain accurate records in the EMIS system. Additional duties involve securing premises as needed and ensuring effective handovers to oncoming staff. The ideal candidate will possess strong communication skills and be adaptable in a dynamic healthcare setting.

An excellent opportunity has arisen within our reception team to support the smooth running of the practice.

You will be working within an established team, supporting the clinical staff and our patients on a daily basis.

We are looking for a hardworking, motivated and enthusiastic individual to join our friendly team.

We are currently looking to recruit a part-time Medical Receptionist to join our Practice. The successful candidate will be patient focussed, a good team player and flexible in their approach, working for a busy medical centre.

We are looking for part-time support between 8am and 6.30pm weekdays. Additional hours may be needed when other receptionists are on leave or when the practice needs require it.

You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or on the telephone. You will receive, assist and direct patients accessing the appropriate service or health care professional in a courteous, efficient and effective way. You will undertake a variety of administrative duties, and facilitate effective communication between patients, members of the primary health team and other associated healthcare agencies.

About us
Ensure an effective and efficient reception service is provided.
Book in patients if they have not used the Self Check in system onto the clinical system.
Deal with general enquiries, explain procedures and make routine and follow-up appointments.
Communicate test results, ensuring accuracy
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Be aware of all the clinics that are operating now and in the future so that appropriate appointments can be made.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Manage a busy switchboard, answering calls within 6 rings. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at all times. If a patients behavior becomes unacceptable refer the call to your line manager.
Ensure that you provide an efficient, professional handover to the member of staff taking over from you before you leave your duty.
Enter requests for home visits onto the EMIS system ensuring careful recording of all relevant details.

Open and closing premises if necessary, ensuring that the building is totally secured, internal lights are off and alarm activated when leaving. Follow locking up protocol.

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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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51.6452002 -3.9454853 Swansea

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