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NHS 111 Health Advisor Part Time - Otterbourne inWinchester inWinchester PUBLISHED MON 20 JAN 2025

Band 3: £24,071 to £25,674 a year Pro rata, per annum.  PERMANENT 
FIRST AID MENTAL HEALTH NHS VISA

South Central Ambulance Service NHS Foundation Trust Follow South Central Ambulance Service NHS Foundation Trust

Variety of Cases, Each day presents unique challenges with a wide range of calls, ensuring that no two days are the same.
Impactful Role, You have the opportunity to make a real difference in people's lives during critical situations, such as mental health crises or medical emergencies.
Comprehensive Training, A full 6-week training program equips you with essential skills, including NHS Pathways training, to provide optimal patient care.
Supportive Team Environment, Working alongside a dedicated team fosters a sense of community and collaboration in delivering quality patient care.
Skill Development, The role enhances various skills including critical thinking, problem-solving, and effective communication, valuable in any career.
Flexible Part-Time Opportunities, Suitable for individuals seeking to balance work with other commitments while still engaging in meaningful work.
No Medical Background Required, The role is accessible to individuals with various backgrounds, as long as there is a genuine desire to help others.
The role of NHS 111 Health Advisor at South Central Ambulance Service NHS Foundation Trust in Otterbourne, Winchester, involves responding to a wide range of health-related calls from the public, including emergency situations and non-urgent requests. Candidates are expected to possess strong communication and problem-solving skills, showing compassion and resilience in a fast-paced environment. The position requires working from an office, and while no medical background is necessary, applicants must have a good education with relevant experience in customer service and using computerized systems. Successful candidates will undergo a comprehensive six-week training program, including training in NHS Pathways.

The recruitment process consists of an online application, an assessment of listening and problem-solving abilities, and a subsequent interview. To apply, candidates must be at least 18 years old and have at least two GCSEs at grade 4 or above, including English. Additional desirable qualifications include NHS Pathways training and experience in a call center or health sector. The position prioritizes team well-being and self-care, emphasizing the importance of contributing positively to patient care within the wider team.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...
Useful skills for a NHS 111 Health Advisor Part Time - Otterbourne:
To work as a NHS 111 Health Advisor part-time in the UK, you'll need a mix of skills, qualifications, and personal attributes. Here are some of the key requirements:
Skills and Qualifications
1. Communication Skills: Ability to communicate clearly and empathetically with patients over the phone, ensuring they understand the information provided.
2. Active Listening: Skills in listening to patients without interruption, being able to identify their needs and concerns effectively.
3. Decision-Making: Ability to make quick and informed decisions based on the information provided, following protocols to assess urgency and necessity for care.
4. Problem-Solving Skills: Ability to think critically and resolve issues, especially when handling difficult or sensitive situations.
5. Attention to Detail: Precise data entry skills to ensure all information is recorded accurately and in compliance with policies.
6. IT Skills: Proficiency in using computer systems and software for documentation and data management.
7. Teamwork: Ability to work as part of a larger team while managing individual responsibilities.
8. Empathy and Compassion: A genuine concern for the well-being of patients and the ability to convey this through your tone and interactions.
Qualifications
- Education: Although specific educational requirements may vary, a background in health care, social services, or related fields can be beneficial. Some roles may require GCSEs in English and Maths.
- Experience: Experience in customer service or healthcare settings is often advantageous, as it provides relevant interpersonal skills.
- Training: NHS 111 Health Advisors typically undergo extensive training upon hiring to cover protocols, systems, and patient assessment procedures.
Attributes
- Resilience: Ability to manage the pressures of potentially high-stress situations and maintain professionalism.
- Flexibility: Willingness to work shifts, including evenings, weekends, and holidays, as NHS services operate 24/7.
- Confidentiality: Understanding and adhering to data protection and confidentiality regulations, particularly concerning patient information.
 


in Winchester click to show distance
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