Senior Administration Officer inCoventry inCoventry PUBLISHED 15 DEC 2023

1. To ensure, wherever possible, that all documentation is up-to-date
2. In an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary
3. To continually contribute to patient and business improvement Agendas. This will require undertaking any project work as directed including obtaining information using systems including EPR, Mmodal etc and share ideas for potential service improvement
4. To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimise their standards of service
5. Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.

For further details please see the attached job description.

1. Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using Direct and Partial booking systems and within waiting time targets
2. Ability to understand reports and interpret to ensure appointments are booked correctly, appropriately and recognising capacity requirements
3. Record patients on the patient administration system according to data quality standards and the Patient Access Policy

1. Understanding of RTT, ensuring pathways are followed and completed
2. To act as a point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at al levels using written, oral and electronic methods.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.