Administrator inHounslow inHounslow PUBLISHED FRI 1 NOV 2024

Band 3: £28,622 to £30,225 a year per annum PERMANENT GOOD SALARY

CASELOAD NHS SOCIAL WORK WEEKEND

West London NHS Trust rmGDopzK

The West London NHS Trust is seeking a motivated Administrator for the Integrated Community Response Service in Hounslow. This role involves managing various administrative tasks in a dynamic healthcare environment, where the ability to remain calm under pressure is essential. Key responsibilities include handling inquiries via telephone and email, managing team caseloads, entering referrals into the SystmOne system, maintaining accurate data, stock management, and organizing meetings and bookings. Candidates should have experience with Microsoft Word, Excel, and Outlook, and while previous NHS experience is preferred, it is not mandatory. The position requires participation in a rota for service coverage, including weekends and holidays.

The successful candidate will have excellent communication skills, an enthusiastic approach, and strong data input abilities. They will work closely with a multidisciplinary team to support patient care and ensure the smooth operation of the office environment. Additionally, they will assist with various tasks as directed by senior clinical and business managers. The role is integral to preventing hospital admissions and facilitating early discharges, contributing to the overall effectiveness of the community-based healthcare service.

We are looking to recruit a motivated and suitably experienced Administrator to work within the Integrated Community Response Service who can remain calm in often busy and demanding situations. This role will enable you to consolidate your existing skills and develop new ones, alongside demonstrating excellent communication skills and a professional manner. You will need to have a working knowledge of Microsoft Word, Excel and Outlook, accurate data inputting skills and an enthusiastic approach. Previous NHS experience is desirable however not essential.

The Integrated Community Response Service aims to prevent hospital admission and supports early discharge of patients following acute admission. We are a dynamic team comprising of doctors, nurses, therapists, support staff, social worker, handyman and business support, which functions seven days a week, 365 days a year. You will be expected to participate in a rota covering the service hours, including weekends and bank holidays.

Prioritise and respond to enquiries and correspondence via telephone and email using own initiative

Work alongside the team's daily clinical co-ordinator to manage the team caseload and demand, action new referrals in the appropriate timescale, monitor discharges from hospital and manage the team email account

Maintain the team SystmOne caseload information in real time. Ensure all referrals are entered correctly to support data collection and reporting

Responsible for stock checking and ordering

Organise room bookings, meetings and courses as required

Support the smooth day to day running of the office ensuring the environment is safe, tidy, and well organised and follows the trust clear desk policy. All office related issues should be reported to estates/ IT in a timely manner.

Support with any other task requested by the Clinical Lead Administrator / Clinical Service Manager / Business Manager

About us
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for an Administrator: Click to view

To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:

Technical Skills:

1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).

2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.

3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.

4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.

5. Record Keeping: Ability to maintain and manage physical and digital filing systems.

Soft Skills:

1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.

2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.

3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.

4. Problem-Solving: Capability to identify issues and provide practical solutions.

5. Teamwork: Willingness to work collaboratively with others in a team environment.

Interpersonal Skills:

1. Customer Service: Skills in dealing with clients and providing excellent service when required.

2. Professionalism: Maintaining a professional demeanor within the workplace.

3. Adaptability: Flexibility to adapt to changing situations and demands.

Additional Considerations:

- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.

- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.

- References: Good references from previous employers can enhance your application.

Continuous Learning:

- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.