Duty Coordinator - Crisis Service inDarlington inDarlington PUBLISHED
WED 6 NOV 2024
In this dynamic position, the Duty Coordinator will assist team members in handling complex calls and managing challenging situations, ensuring effective service delivery. The role offers full training and induction for new hires, fostering a team-oriented environment dedicated to supporting individuals in crisis. Candidates are encouraged to review the detailed job description and person specification prior to applying.
Come and join us! Are you a qualified practitioner with experience of mental health urgent care and are interested in quality improvement and supporting staff. If so, the role of Duty Coordinator could be for you.
The role of Duty Coordinator will be based within the 111(2) Service providing duty coordination to the Crisis urgent care teams across the Durham Tees Valley area. The role will be to offer clinical support and coordination of workload across the services, supporting and inducting staff in processes and practice within the service, offering clinical and management supervision to the team, develop close working relationships with key stakeholders such as NEAS, monitoring of the KPI's for the service and the implementation of quality assurance measures within the organisation Your role will be to support the staff within the team with complex calls and challenging, rapidly changing situations.
You will work as part of a team of people who have a passion for helping those in crisis, where no two days are the same. Professional registration within Mental health, social care or an Allied Professional registration with mental health experience is essential and experience within an urgent mental health care setting is desirable. Full training and induction in the role will be provided.
About us
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
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