Receptionist inMiddlesbrough inMiddlesbrough PUBLISHED
MON 25 NOV 2024
Opportunities to interact with a diverse range of visitors and patients, enhancing interpersonal and communication skills.
Variety of tasks that keep the role interesting and engaging, from clerical duties to direct support services.
Ability to play a key role in the functioning of the Academic Centre, contributing to a supportive and organized environment.
Flexibility in working hours, allowing for a better work-life balance.
Potential for career development within the healthcare sector, with valuable experience gained in an important support role.
A chance to work in a team-oriented environment, collaborating with different departments and staff members.
The satisfaction of assisting others and making a positive impact on the visitor and patient experience.
The South Tees Hospitals NHS Foundation Trust is seeking a Receptionist for the Academic Centre in Middlesbrough. The role involves performing general clerical and reception duties, including managing electronic room bookings, answering phone and face-to-face inquiries, and providing support to visitors and patients. The post holder will also assist with moving furniture, handling room booking and hospitality requests, data input, sorting mail, ordering stationery, issuing AV equipment, and reporting building faults. Flexibility in working hours is required to meet service needs. Previous applicants are not eligible to reapply.
Previous applicants need not apply
The post holder will be required to undertake a wide variety of general clerical and reception duties working on the reception desk of the Academic Centre. The role will require the post holder to access a range of electronic systems including electronic room bookings to input or obtain information accurately. You will also be required to efficiently answer telephone and face to face enquires redirecting as required to the appropriate area. The post holder will also provide additional support to the evening porter and will need to work flexibly to cover the needs of the service.
- Provide direction, assistance and support to visitors and patients visiting the Academic Centre.
- Provide porter service, moving furniture around the building as and when required.
- Receiving and processing room booking, resource and hospitality requests and deal with ongoing enquiries.
- Receive telephone calls providing assistance or redirecting to the appropriate area and maintain internal telephone directory.
- Data inputting or other support task, as directed by the department leads.
- Sort and distribute incoming and outgoing post and deliveries. Monitor timely collections to maintain prompt collections and a clean and tidy work environment.
- Order stationery items to maintain the centralised stationery, issue stationery stock and monitor usage.
- Issue AV equipment and monitor return.
- Report building faults, record, monitor and following up outstanding.
Please note this post may close at sufficient applicants.
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Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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