Referral Administrator/ Call Handler/ Team support - Rapid Response inLeytonstone. inLeytonstone. PUBLISHED
THU 17 OCT 2024
Candidates should possess prior experience in call handling, though training options are available. Key attributes for this role include excellent communication skills, the ability to work under pressure, flexibility, and strong IT competence. The position is a 9-month fixed term role and offers an opportunity to be part of a dedicated team committed to providing quality care.
An exciting opportunity of a 9 month fixed has arisen for 1 WTE post at Waltham Forest Rapid Response Team to provide referral administration/call handling and administration support to RRT.
The Rapid Response Team provides unplanned and urgent care for patients in their own home within 0-2 hours, allowing suitable patients the option of home treatment as an alternative to hospital. We support other community services when patients develop or presents with unplanned health issues. The base is the hub for the co-ordination and management of the clinical team, and you will be part of the administration team supporting the triaging health care professionals in managing a busy and fluctuating workload.
The post holder will work alongside experienced triage and base clinicians answering calls from the public and health professionals. The Rapid Response single point of access and referral line is open from 08.00 - 21.00 and it is expected that the candidate will work shifts within these times.
You should have previous experience of providing a call handling services although training can be arranged.
The successful applicant must be flexible, a good team worker, used to working under pressure, able to arrive to work on time, have excellent interpersonal and IT skills and be able to communicate effectively with patients, carers and other members of the team.
About us
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
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