Call Centre Administrator inBarnsley inBarnsley PUBLISHED
FRI 25 OCT 2024
The position requires flexibility to work various shifts, including days, nights, weekends, and bank holidays, as the service operates 24/7. Furthermore, the Trust emphasises its commitment to inclusivity and diversity in recruitment, encouraging applications from diverse backgrounds and supporting individuals with additional needs. The role is integral to ensuring high-quality care by adhering to the Trust's values of compassion, accountability, respect, and excellence.
A rare and exciting opportunity has arisen at Embrace Transport for a Call Centre Administrator.
Embrace is a unique and innovative Critical Care Transport Service responsible for the transfer of critically ill neonates and children within Yorkshire, the Humber and beyond. Annually over 3400 calls are received with teams sent to transfer over 2200 patients by road, helicopter or fixed wing.
Working in our Barnsley Call Centre, as a Call Centre administrator you will be the first point of contact for the transfer of critically ill babies and children.
We are looking for an excellent communicator ideally from a Call Centre or customer service background. You will have excellent administrative and organisational skills and be able to work individually or as part of a team.
Embrace Transport Service provides a 24/7 365 days a year transport service. You will be required to work a variety of shifts on a rota which covers days, nights, weekends and bank holidays.
A rare and exciting opportunity has arisen at Embrace Transport for a Call Centre Administrator.
Embrace is a unique and innovative Critical Care Transport Service responsible for the transfer of critically ill neonates and children within Yorkshire, the Humber and beyond. Annually over 3400 calls are received with teams sent to transfer over 2200 patients by road, helicopter or fixed wing.
Working in our Barnsley Call Centre, as a Call Centre administrator you will be the first point of contact for the transfer of critically ill babies and children.
We are looking for an excellent communicator ideally from a Call Centre or customer service background. You will have excellent administrative and organisational skills and be able to work individually or as part of a team.
Embrace Transport Service provides a 24/7 365 days a year transport service. You will be required to work on a shift rota which covers days, nights, weekends and bank holidays.
About us
Please refer to the job description and person specification for full details of the role.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager:
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Please wait...this will take a moment...