Call Handler inGloucester inGloucester PUBLISHED
MON 2 DEC 2024
The Trust emphasises a supportive working environment, providing regular supervision and appraisals, and is committed to delivering personalized care that empowers individuals to lead fulfilling lives. As a Call Handler, you will be pivotal in facilitating patient interactions and supporting the delivery of high-quality mental health services, aligning with the Trust's mission to understand and address what matters to patients.
We are looking to recruit a motivated and enthusiastic Call Handler to work within our Mental Health Intermediate Care Team (MHICT) Administration Hub.
The MHICT Team provides both the NHS Gloucestershire Talking Therapies service and primary care Nursing across Gloucestershire. The Admin Hub manages incoming referrals from patients and professionals, as well as supporting the MHICT Team with administration tasks.
You will work as a team to receive telephone referrals, booking and cancelling appointments, processing batch mail, working with our online referrals system as well as a number of other roles within the hub as required. You will have an excellent telephone manner, putting patients at ease as they ring into the Administration Hub. You will be able to work effectively within a small team, but also relate well to the wider MHICT team across the county.
The role is within a busy and dynamic team, you will need to be able to work flexibly, be responsive to change and communicate effectively. We provide a supportive working environment, with regular supervision and appraisals.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
Please refer to the Additional Information attachment before submitting your application.
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