Waiting List Co-ordinator inNorthampton inNorthampton PUBLISHED FRI 8 NOV 2024

Band 3: £24,071 to £25,674 a year Per annum PERMANENT GOOD SALARY

WEEKEND

Northampton General Hospital rICk1Svv

The Waiting List Co-ordinator position at Northampton General Hospital focuses on supporting the Endoscopy department by ensuring efficient management of inpatient waiting lists and patient pathways. Working 37.5 hours per week in a dynamic team, the co-ordinator will handle various administrative tasks, including managing pre-operative checks, liaising with clinical teams and unit managers, processing documents, and maintaining up-to-date patient information systems. The role also involves responding to enquiries, coordinating appointments, and preparing statistical data to assist in the smooth operation of the department.

Candidates must exhibit a positive attitude and a preference for fast-paced environments, while successfully managing correspondence, documentation, and communications across multiple hospital departments and healthcare agencies. Responsibilities extend to offering general administrative services, tracking patients' appointments and waiting lists, and providing cross-cover for team members when necessary. Previous applicants are not eligible to apply for this role.

Endoscopy Inpatient waiting list co-ordinator

To work as part of a clerical team to support a defined team of Clinicians. Working at Northampton General hospital & Danetre hospital.

General Medicine are looking for a full time Inpatient co-ordinator within our Endoscopy department. The position is 37.5 hours per week / including weekends . Working within a small dynamic team, we would welcome someone who enjoys a fast paced environment with a positive, can-do attitude.

Prevoius applicants not to apply.

To ensure that the correct administration procedures are followed and all relevant letters, prep and related information as required for the department is sent out in a timely manner i.e. confirmation letters etc.

To manage and record all patients who need to have a pre-op check before their procedures.

Liaise with the unit Manager to help assist that inpatients are booked at Northampton General hospital.

To deal with enquiries on behalf of the Clinical Teams either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available.

Assist with the effective management of patient pathway and ensuring that all necessary appointments, including inpatients, lists, waiting list etc. are organised arranged in an appropriate time frame, ensure that lists are utilised to capacity, diagnostics and tests are processed as requested and that patientsreceive timely treatment thus meeting the Trust and national standards when required.

Assist with the coordination of lists to ensure effective time management.

Assist with ensuring the relevant databases and patient information systems are up to date. Assist the clinical teams and on receipt of test/investigations results

Provide general administrative services including photocopying, filing, faxing and other office routines.

Ensure all correspondence and documentation is filed promptly and cross reference whenevernecessary.

About us
To ensure that the correct administration procedures are followed and all relevant letters, prep and related information as required for the department is sent out in a timely manner ie confirmation letters etc.To deal with enquiries on behalf of the Clinical Teams either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available.

To manage and record all patients who need to have a pre-op check before their procedures.

To manage and record all patients who need to have a pre-op check before their procedures.

Liaise with the unit Manager to help assist that inpatients are booked at Northampton General hospital.

Liaise with the unit Manager to help assist that inpatients are booked at Northampton General hospital.

Assist with the effective management of patient pathway and ensuring that all necessary appointments, including inpatients, lists, waiting list etc. are organised arranged in an appropriate time frame, ensure that lists are utilised to capacity, diagnostics and tests are processed as requested and that patients receive timely treatment thus meeting the Trust and national standards when required.

Assist with the coordination of lists to ensure effective time management.

Assist with ensuring the relevant databases and patient information systems are up to date.Assist the clinical teams and on receipt of test/investigations results

Provide general administrative services including photocopying, filing, faxing and other office routines.

Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary.

Prepare and collate statistical information as required and input to database if appropriate, in conjunction with Trust requirements.

Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible.

Receive and sort daily post, date stamp and distribute as appropriate.

Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when required.

Liaise with other hospital departments, GPs and other health care agencies when required.

Assist and help colleagues when the need arises.

Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.

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To work as a Waiting List Coordinator in the UK, you typically need a combination of skills, qualifications, and relevant experience. Here are some key skills and competencies that are important for this role:

1. Organizational Skills: Ability to manage and prioritize multiple tasks effectively, keeping track of various patient lists and appointments.

2. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, healthcare providers, and other stakeholders. You need to convey information clearly and empathetically.

3. Attention to Detail: Being meticulous is crucial when managing patient data, ensuring accuracy in scheduling, and maintaining records to avoid errors.

4. IT Skills: Proficiency in using healthcare management software and databases, as well as general computer skills, is required to manage patient information effectively.

5. Interpersonal Skills: Ability to work well with a team and interact positively with patients and their families, providing support and information about waiting times and procedures.

6. Problem-Solving Skills: Capability to address issues as they arise, whether related to scheduling conflicts or patient inquiries.

7. Knowledge of Healthcare Systems: Understanding of the NHS structure, policies, and procedures related to waiting lists and patient care can be beneficial.

8. Time Management: Efficiently managing your time to handle calls, update records, and communicate with healthcare providers is essential to meet the demands of the role.

9. Data Handling Skills: Experience with data entry and handling sensitive patient information in compliance with data protection regulations (e.g., GDPR).

10. Empathy and Compassion: Being able to understand and relate to patients who may be anxious about their health and waiting times.

11. Adaptability: Ability to adjust to changing priorities and workloads, especially in a busy healthcare environment.