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Medical AdministratorinManchesterinManchesterPUBLISHED FRI 8 DEC 2023

 FIXEDTERM MATERNITY

Sides Medical Centre

The list of duties below is not exhaustive and may be subject to change as deemed necessary

Meeting, greeting and directing visitors

Greeting patients

Booking, changing and cancelling appointments

Receiving and making calls to patients, pharmacies, other healthcare professionals and outside agencies

Dealing with queries from patients, pharmacies, other healthcare professionals and outside agencies

Processing prescription requests

Liaising with the in-house pharmacy team and external pharmacies

Scanning incoming documents and forwarding to the most appropriate person or team

Readcoding and summarising patient records

Filing and retrieving paper records

Sending and receiving faxes and emails. Log and process as required

Chaperoning

Copying of patient records for solicitors requests

Franking and sending post

Opening incoming post

Receiving and processing samples from patients

Contacting patients to arrange follow ups from incoming letters or test results, as required

Typing and sending referrals

Dealing with all patient referral related queries

The Sides Medical Centre is looking to welcome a Medical Administrator to join our practice team, to cover maternity leave. We are looking for someone to work 37 hours.

Hours of work will be: confirmed at interview.

All our Administration team are trained in aspects of both reception and administration roles, which keeps each day different and engaging. The right candidate will be hard working and organised team players. We are looking for someone who is flexible and eager to learn new skills. Excellent communication skills are essential, and a good understanding of IT is desirable. Experienced candidates in General Practice working are desirable however, full training is provided in-house so inexperienced candidates should not be discouraged.

Main duties of the job

Meeting, greeting and directing visitors and patients, booking, changing and cancelling appointments, receiving and making calls to patients, pharmacies, other healthcare professionals and outside agencies, dealing with queries from patients, pharmacies, other healthcare professionals and outside agencies, processing prescription requests, liaising with the in-house pharmacy team and external pharmacies, scanning incoming documents and forwarding to the most appropriate person or team, readcoding and summarising patient records, filing and retrieving paper records, sending and receiving faxes and emails. Log and process as required, chaperoning, copying of patient records for solicitors requests, sending post, opening incoming post, receiving and processing samples from patients, contacting patients to arrange follow ups from incoming letters or test results, as required, typing and sending referrals and dealing with all patient referral related queries


Useful skills for a Medical Administrator:
To work as a Medical Administrator in the UK, you'll need a combination of educational qualifications, specific skills, and relevant experience. Here are the key skills and qualifications typically required:
Educational Qualifications:
- Relevant Degree or Qualification: While not mandatory, a degree in health administration, business administration, or a related field can be beneficial. Postgraduate qualifications in healthcare management or administration can also enhance your prospects.
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks efficiently and prioritize effectively in a fast-paced environment.
2. Communication Skills: Strong verbal and written communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. IT Skills: Proficiency in healthcare management software, electronic health records (EHR), and standard office software (like Microsoft Office). Familiarity with databases and spreadsheets is also valuable.
4. Attention to Detail: Meticulous attention to detail to ensure accuracy in managing patient records, billing, and compliance with legal regulations.
5. Customer Service Orientation: Strong interpersonal skills to provide a welcoming environment for patients and handle their inquiries or concerns.
6. Problem-Solving Skills: Ability to assess situations, identify problems, and propose effective solutions, particularly in a healthcare setting.
7. Knowledge of Healthcare Regulations: Understanding of healthcare policies, laws, and ethical standards relevant to medical administration in the UK, such as GDPR for handling patient information.
8. Teamwork and Collaboration: Ability to work effectively as part of a team with healthcare professionals and administrative staff.
9. Financial Management Skills: Basic understanding of budgeting, billing, and invoicing, as well as managing costs in a healthcare setting.
10. Time Management: Efficiently managing your time to meet deadlines and handle the demands of a busy healthcare environment.
Experience:
- Relevant Work Experience: Experience in administrative roles within healthcare settings can be very advantageous. Internships, volunteer work, or part-time jobs in hospitals, clinics, or medical offices provide practical exposure.
Additional Qualifications:
- Professional Development: Consider certifications or courses related to healthcare management, such as those offered by organizations like the Institute of Healthcare Managers (IHM) or the NHS Leadership Academy.
Personal Attributes:
- Confidentiality and Discretion: Understanding the importance of patient confidentiality and handling sensitive information appropriately.
- Adaptability: Ability to adapt to the evolving healthcare landscape and any changes in regulations or systems.
 


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