Care Coordinator inCamberley inCamberley PUBLISHED
WED 30 OCT 2024
Surrey Heath Community Providers Ltd rrP0enMe
Surrey Heath Community Providers Ltd is seeking a Care Co-ordinator to join the Surrey Heath Primary Care Network (PCN). This role involves collaborating with PCN Practices and multidisciplinary teams to enhance access to health services and ensure timely, patient-centered care planning. The Care Co-ordinator will help patients engage with activities that support their physical and mental well-being, act as a point of contact for patients and their families, and provide navigation across health and care services.
The successful candidate will utilize population health intelligence to deliver personalized care to a targeted patient cohort and support shared decision-making. Responsibilities include managing appointments, answering queries, facilitating access to training and support services, and working closely with social prescribers and health coaches. The position aims to holistically integrate identified care plans and empower individuals in managing their health and well-being.
The successful candidate will utilize population health intelligence to deliver personalized care to a targeted patient cohort and support shared decision-making. Responsibilities include managing appointments, answering queries, facilitating access to training and support services, and working closely with social prescribers and health coaches. The position aims to holistically integrate identified care plans and empower individuals in managing their health and well-being.
An exciting opportunity has arisen for a Care Co-ordinator to join Surrey Heath Primary Care Network [PCN], supporting delivery of the new Network Contract Direct Enhanced Service [DES] specifications.
We are looking for a Care Co-ordinator to support our PCN, to work closely with PCN Practices and the multidisciplinary team in coordinating all key activities including access to services, advice, and information, and ensuring heath and care planning is timely, efficient, and patient-centred.
The post holder will help patients interact and engage with everyday life through activities designed to develop, maintain, or retrain skills for people with a cognitive, physical, or mental disorder, condition, or illness. You will support the provision of continuity of care and act as a point of contact for families, residents, and professionals for identified patients in your caseload.
- Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribers, health and wellbeing coaches and other primary care professionals.
- Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
- Support PCN staff and patients to be prepared to have shared-decision making conversations including utilising decision aids and tools, and support patients to understand their level of knowledge, skills and confidence (their activation level) when engaging with their health and wellbeing including through the use of the Patient Activation Measure.
- Help people to manage their needs through answering queries, making and managing appointments and ensuring that people have food quality written or verbal information to help them make choices about their care
- Support the practice with the Patient Participation Group [PPG]
- Holistically bring together all of a persons identified care and support plan, in line with best practice, based on what matters to the person
- Support people to take up training and employment, and to access appropriate benefits, education courses, peer support, and/or personal health budgets where applicable
About us
Please see Supporting Documents for full Job Description, Person Specification and list of responsibilities
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Useful skills for a Care Coordinator:
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To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.
2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.
3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.
4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.
5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.
6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.
7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.
8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.
9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.
10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.
11. Crisis Management: Skills to handle emergency situations calmly and effectively.
12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.
Qualifications
In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.
Experience
Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.
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