Lister House Surgery r2JuHbj8
The role of Medical Secretary at Lister House Surgery in Derby involves providing comprehensive secretarial support to the practice to facilitate quality patient care. Key responsibilities include typing letters and reports using digital dictation and clinical systems, handling referrals, coordinating cancer referral processes, and responding to various inquiries from patients and medical staff. The position also requires the maintenance of accurate medical records and assisting in training new clinicians and secretaries.
Candidates will utilize systems like Lexacom Digital Dictation, TPP SystmOne, and the NHS e-Referral Service, ensuring efficient data handling and communication. Additional tasks include monitoring outgoing communications, updating protocols, and supporting the induction process for new staff. The role is integral to maintaining the smooth operation of the practice, requiring strong organisational and communication skills.
Candidates will utilize systems like Lexacom Digital Dictation, TPP SystmOne, and the NHS e-Referral Service, ensuring efficient data handling and communication. Additional tasks include monitoring outgoing communications, updating protocols, and supporting the induction process for new staff. The role is integral to maintaining the smooth operation of the practice, requiring strong organisational and communication skills.
Be an effective member of Lister House's Secretarial team. To provide an effective and comprehensive secretarial service to the practice, including typing of letters and reports to assist in the delivery of quality care to patients. This will involve Lexacom Digital Dictation, TTP SystmOne Clinical System and the NHS e-Referral Service.
- To provide an effective and comprehensive secretarial service to the practice, including typing of letters and reports to assist in the delivery of quality care to patients. This will involve using Lexacom Digital Dictation, TPP SystmOne Clinical System and the NHS Choose and Book system.
- To be responsible for the transcription and forwarding of all referral letters ensuring they are forwarded to the appropriate hospital departments in agreed timescales.
- To be responsible for the co-ordination of the cancer referral process as determined by National and local guidance and protocols.
- Handle and respond to a variety of queries received daily via post, email or telephone from patients, clinicians and other services.
- Extensive use of GP clinical systems and linked software to update and store data in line with practice policy to ensure records are up to date and available for clinical staff at all times.
- Handle medical reports and requests from patients and patient representatives, ensuring these are dealt with in a timely, precise manner.
- Assist in training new clinicians in the use of the Lexacom Digital Dictation System.
- Be part of the induction process for new starters and provide an overview of the secretarial role as and when required
- Train new Medical Secretaries to expected standard working alongside the training schedule
- Monitor tasks on a daily basis, deal within a timely manner
- Franking of outgoing post
- Monitor and update protocols with changes
About us
Please view the attached Job Description and Person Specification document for full details regarding this post.
When completing the application form, please ensure that you clearly demonstrate how you meet the criteria.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More about CANCER
Cancer remains one of the most significant health challenges in the United Kingdom, impacting millions of lives each year. According to Cancer Research UK, nearly one in two people in the UK will be diagnosed with cancer at some point in their lifetime, highlighting the pervasive nature of this disease. Learn more...
Useful skills for a Medical Secretary:
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To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.
2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).
4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.
5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.
6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.
7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.
8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.
9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.
10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.
Qualifications:
- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.
- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.
- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.
Additional Skills:
- Time Management: Ability to manage time effectively and meet deadlines.
- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.
- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.
Conclusion
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