Bank Administration Assistant (North Staffs) inNewcastle-under-Lyme inNewcastle-under-Lyme PUBLISHED
FRI 1 NOV 2024
Candidates must possess strong communication skills to relay information accurately, particularly to individuals with communication challenges. The position requires effective teamwork and the ability to manage day-to-day clinic operations while maintaining a high-quality customer service approach. Flexibility, initiative, and the capacity to handle peak workloads are essential for success in this varied and dynamic role.
A fantastic opportunity for anyone looking to work bank shifts over the coming months, supporting the local health and care community.
Flexible hours and working patterns available, dependent upon assignment. - Various locations across Staffordshire and Stoke-on-Trent
We are looking for friendly and caring individuals with some experience of administrative or reception work, whether in a health care setting or other organisation working with the general public.
Please note these roles can be full time or part time, however we are unable to offer sponsorship for these roles at this time
To provide administrative supportTo take calls from patients, carers, members of the public and Health/Social Care staff.Adhering to policies and procedures, maintaining strict confidentiality regarding all information concerning patients and staff at all times in accordance with Caldicott Guidance and Data Protection Act 1998.
About us
- To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties due to old age, hearing loss, pain, fear, and language or learning difficulties. Information must be communicated using relevant speed, accuracy, tact, understanding and confidentiality.
- To work as part of a team and individually to provide high quality referral services and provide cover when needed during times of staff absence or annual leave.
- To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.
- To appoint, cancel and rearrange appointments as required using the (Rio) Referral system.
- To answer telephone enquiries from members of the public and other healthcare.
- To work process letters as appropriate in relation to booking.
- To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.
- To manage the day-to-day running of clinics ensuring they are used to capacity.
- The role is varied and requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of the MPFT.
- Recording accurate, confidential, and sensitive patient information.
- Methodical and able to work under pressure.
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