Receptionist - Axess Sexual Health inLiverpool inLiverpool PUBLISHED TUE 5 NOV 2024

Band 2 PERMANENT
ALCOHOL NHS

Liverpool University Hospitals NHS Foundation Trust r4GclzDY

Opportunity to work in a vital healthcare sector, contributing to sexual health services in Liverpool.

Engagement with diverse patient demographics, including young people, trans individuals, and those affected by drug and alcohol use.

Involvement in the integration and development of multiple clinic sites, enhancing the accessibility and efficiency of services.

Ability to work flexible hours, with shifts scheduled to accommodate clinic needs between 08:30 and 19:00, allowing for a work-life balance.

Experience gained in using Electronic Patient Record Systems and supporting patient triage, enhancing professional skill set.

A supportive and innovative working environment as the service implements cutting-edge practices and outreach programs.

Liverpool University Hospitals NHS Foundation Trust is seeking a Receptionist for the Axess Sexual Health service in Liverpool, which operates across multiple sites including the Royal Liverpool Hospital and The Beat, with plans for expansion to Aintree Hospital. The role involves providing excellent customer service, managing patient check-ins using Electronic Patient Record Systems, and supporting basic patient triage. The successful candidate will work flexible shifts between 08:30 - 16:30 and 11:00 - 19:00, as clinics extend Monday through Saturday until 7 PM.

This is a dynamic position during an innovative phase for sexual health services in Liverpool, which includes the development of specialized clinics targeting young people, Trans individuals, and those affected by substance use. The receptionist will play a crucial role in enhancing service delivery and ensuring effective patient management across various locations as the clinics prepare for new integrations and expansions.

We are looking to recruit a Receptionist to support the Axess Sexual Health service in Liverpool.

The service currently works across 3 sites:

Royal Liverpool Hospital
The Beat, Liverpool City Centre
South Liverpool Treatment Centre, Garston and,
Aintree Hospital, in the near future

The clinics in the Royal Liverpool Hospital and The Beat will be integrating and moving to a new city centre location in the next 12 months and a new clinic will be opening on the Aintree Hospital campus.

Specialist clinics targeting young people, Trans people and those affected by drug and alcohol use are also being developed alongside a new clinical outreach service.

This is a very exciting time for sexual health services in Liverpool with a number of innovations to be implemented alongside these developments with the aim of providing world class services.

Our ideal candidate will have experience of using Electronic Patient Record Systems, supporting basic patient triage and excellent customer service skills.

The successful candidate will be working across the city centre and Garston sites. Clinics are open Monday - Saturday up to 7pm at night so you will be working a combination of 08:30 - 16:30 and 11:00 - 19:00 shifts according to the needs of the service.

Our ideal candidate will have experience of using Electronic Patient Record Systems, supporting basic patient triage and excellent customer service skills.

About us
Working on reception desks across the city, checking patients into the system for their appointments and telephone triage.

Please see job description for further information

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about ALCOHOL

Alcohol has been a significant part of British culture for centuries, playing a central role in social interactions, celebrations, and public life. From traditional pubs to trendy bars and craft breweries, the United Kingdom boasts a diverse drinking landscape that reflects both its rich history and modern tastes. Learn more...

Useful skills for a Receptionist - Axess Sexual Health: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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Receptionist - Axess Sexual Health inLiverpool inLiverpool PUBLISHED TUE 5 NOV 2024

Liverpool University Hospitals NHS Foundation Trust r4GclzDY

About us Working on reception desks across the city, checking patients into the system for their appointments and telephone triage. Please see job description for further information

About us
Working on reception desks across the city, checking patients into the system for their appointments and telephone triage.

Please see job description for further information