The position requires active management of patient waiting lists and validation of patient pathways to uphold data quality and minimize backlogs. This role is essential in ensuring that the administrative functions support clinical teams effectively, thereby contributing to high-quality patient care. The anticipated start date for this position is no earlier than April 2025.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The Medical Secretary is the hub of effective patient administration in the Business Unit.
Please note; the start date for this post is no earlier than April 2025
The Medical Secretary:
o Ensures a comprehensive secretarial and administrative service is provided to the medical staff and their supporting team
o Provides cover for colleagues in their absence to maintain service levels
o Notifies the Specialty Co-ordinator of any booking rule changes so that clinics and theatres are updated
o Co-ordinates the elective access process with the Elective Access Clerk and ensures that all available capacity is used
o Highlights current & future capacity problems (e.g. when referrals rise or case mix changes) to managers & clinicians
o Works with the Specialty Co-ordinators regularly to ensure the whole of the patient pathway runs smoothly with minimal delays ensuring the Trust achieves locally and nationally agreed standards
o Actively manages patient waiting lists and ensures patient pathways are updated to minimise validation backlogs and data quality issues
o Regularly validates PTLs to ensure data quality
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