HR and Recruitment Officer - 6 month FTC inNew Malden inNew Malden PUBLISHED 1 NOV 2024

Kingston GP Chambers (KGPC) is the GP Federation for Kingston, combining membership of all 20 GP Practices across the borough. KGPC is well respected by commissioners and other partner organisations thanks to the high-quality services we provide. Our provision of health services include; an out of hours service, specialist clinics and the education centre. We also regularly partner with Kingston Hospital, supporting their services by treating patients who need primary-care level treatment.

KGPC have an new and exciting opportunity for a HR practitioner to work across Kingston GP Chambers as well as two Primary Care Networks in Surbiton; Surbiton Health Centre and Surbiton and Chessington Primary Care Network.

The successful post-holder will work closely with the Workforce Development Lead providing high level HR admin support, including posting job adverts, shortlisting and scheduling interviews. In addition, there will also be the requirement to draft offer letters and contracts as well as oversee the onboarding process for new starters.

This will be a fantastic role which will enable broad exposure within the employee life-cycle across KGPC head office, Sunray Surgery, the out of hours service as well as the Surbiton PCNs. Generally, It is anticipated there will be 50/50 split across the work within KGPC and Surbiton PCNs.

As this is a new role it will initially be offered on a six month basis, however there is every possibility this shall be further extended.

HR:

• Provide first line HR advice to Service and Practice Managers
• Advise managers on the terms and conditions of employment and knowledge
• Support the implementation of learning and development with Service and Practice Managers
• Monitor and report on staff annual leave, sickness and other types of leave
• Provide administrative support including minute-taking for employee relations cases
• Support the Workforce Development Lead with complex employee relations casework
• Assist with development and review of HR policies and procedures
• Support change management processes

Recruitment:

• Provide an efficient, effective and customer focused recruitment service
• Manage the recruitment process from the point of advert to offer stage
• Complete pre-employment screening for all new starters including right to work, references and occupational health checks
• Monitor and report on recruitment activity
• Manage mandatory training requirements per role
• Carry out new starter inductions, ensuring all new starters have relevant IT set-ups
• Monitor staff appraisals and probationary reviews

About us

HR:

• Provide first line HR advice to Service and Practice Managers
• Advise managers on the terms and conditions of employment and knowledge
• Support the implementation of learning and development with Service and Practice Managers
• Monitor and report on staff annual leave, sickness and other types of leave

• Provide administrative support including minute-taking for employee relations cases
• Support the Workforce Development Lead with complex employee relations casework
• Assist with development and review of HR policies and procedures
• Support change management processes

Recruitment:

• Provide an efficient, effective and customer focused recruitment service
• Manage the recruitment process from the point of advert to offer stage
• Complete pre-employment screening for all new starters including right to work, references and occupational health checks
• Monitor and report on recruitment activity
• Manage mandatory training requirements per role
• Carry out new starter inductions, ensuring all new starters have relevant IT set-ups
• Monitor staff appraisals and probationary reviews

Other duties:

• Provide ad-hoc administrative support to the Chief Executive Officer including the collation of board papers, diary management and minute-taking at the board meeting
• Support the wider KGPC team with new projects

COMMUNICATIONS AND WORKING RELATIONs

Internal:

• Workforce Development Lead
• Surbiton PCN Manager
• Digital Transformation and Innovation Project Manager
• Clinical Services Manager
• Kingston Education Centre Manager
• Sunray Practice Manager
• Deputy Practice and Service Supervisor
• Chief Executive Officer
• Kingston Training Hub Manager
• Staff across Sunray and KGPC head office

External:

• Practices Managers across the borough of Kingston
• ARRS staff employed across Surbiton PCNs
• KGPC Board
• South West London Training Hub
• Kingston Hospital
• Kingston ICB

HEALTH & SAFETY FACTORS TO BE CONSIDERED IN THIS ROLE

• Working with people in distress who on occasions may be hostile, confused and have difficulty communicating and as a result may pose risks to themselves or the safety of others
• Working within the Companies Working Alone Policy thus ensuring their safety at all times
• Have daily use of a VDU
• Responding to rapidly changing work environment including flexibility to work across localities
• Respond to and assist in dealing with challenging behaviour
• Prioritising, managing and responding to all the demands made from those involved in the service e.g. staff, managers, patients, relatives
• Responding to rapidly changing work environment as a result of clinical incidents

General Duties

• To undertake any other reasonable duty, which is appropriate to the band when requested by senior staff.
• To be familiar with and comply with all the Companys policies, procedures, protocols and guidelines.
• To demonstrate an understanding and commitment to the Companys values.

Information Technology

• Have a working knowledge of all software and hardware relevant to the clinical system,

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Company staff and other healthcare workers. They may also have access to information relating to the company as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the company may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Company Health & Safety Policy, to include:

• Using personal security systems within the workplace according to company guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with company procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the organisation as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Developing their own portfolio of expertise and knowledge in line with the philosophy of the Education Centre.

Quality:

The post-holder will strive to maintain quality within the organisation, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

This job description is designed to reflect duties currently incorporated in this post. These may change in light of a change in the service provided by the company, but any such change will be fully discussed with the post holder. This job description is subject to an annual review.