Receptionist inMiddlesbrough inMiddlesbrough PUBLISHED FRI 11 OCT 2024

£25,250 to £25,250 a year PERMANENT GOOD SALARY

ENHANCED DBS MENTAL HEALTH PENSION

Cygnet Health Care rqK00rRF

Cygnet Health Care is seeking a confident and friendly Receptionist to join their team at Newham House in Middlesbrough. This full-time position involves working 40 hours a week, predominantly Monday to Friday from 8 am to 4 pm, and focuses on creating a welcoming and safe environment for staff, visitors, and residents. Responsibilities include greeting visitors, managing phone calls, handling post, and maintaining reception area cleanliness, all while promoting safety and following security protocols.

Candidates should possess prior experience in a receptionist or administrative role, strong organisational and communication skills, and proficiency in basic computer programs. Cygnet offers a supportive work culture with opportunities for career growth, expert supervision, and various employee benefits, including financial and healthcare perks. Applicants will be subject to an enhanced DBS check as part of the hiring process.

We are looking for a confident Receptionist with a passion for delivering outstanding care. Youll be working 40 hours a week, making a positive difference to the lives of the people in our care at Newham House.

At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.

About us
We are looking for a friendly, professional Receptionist with a passion for making a difference to others.

Youll be working40hours a week, (working from Monday to Friday, 8am to 4pm)at Newham House, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care. Cygnet Newham House is our 20-bed neuropsychiatric care and treatment facility providing rehabilitation for women affected by acquired brain injuries (ABI).

The hospital provides a safe and secure place to aid recovery alongside offering those diagnosed with a progressive neurological disease like Huntingtons Disease, a placement to support and help manage the progression of their symptoms.

The hospital is a modern, purpose-built facility, designed specifically to provide a clinically-led evidence-based neuropsychiatric pathway for individuals presenting with behaviours that challenge as a result of their ABI.

Our focus is to create a therapeutic rich environment to engage the women in our care and offer them the opportunity to maximise their independence.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

Youll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

With us, youll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.

Your day-to-day...

Provide a professional, welcoming reception experience

Greet visitors & notify the appropriate member of staff of their arrival

Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately

Answer & transfer all incoming calls & take messages where appropriate

Sort & distribute post

Assist with general office duties as required

Keep the reception area clean & tidy

Promote the safety & security of all site users & ensure all staff comply with security protocols

Why Cygnet? Well offer you

Strong career progression opportunities

Expert supervision & support

Employee referral scheme for certain approved roles

Pension scheme

Cycle to work scheme & employee discount saving

You are...

An experienced receptionist/administrator used to working with customers/clients

Organised, naturally helpful & a good multi-tasker

Computer literate including Windows/Word/Excel/Outlook or equivalent

Knowledgeable of telephone systems

Polite, friendly & approachable with excellent communication skills

GCSE Maths & English qualified, with a good level of numeracy & literacy

Diligent & accurate, with an eye for detail & an understanding of confidentiality

Successful candidates will be required to undergo an enhanced DBS check.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives.

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More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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