SPC Senior Clerk inKnowsley inKnowsley PUBLISHED
WED 23 OCT 2024
Mersey Care NHS Foundation Trust rDYcspZ6
The Senior Clerk will collaborate closely with the clinical team to assist with patient care and will be responsible for effectively managing calls, utilizing their initiative to guide patients, families, and professionals to appropriate services. Flexibility in working hours is essential, as the team operates seven days a week from 8 am to 8 pm. While full training will be provided, applicants should be prepared to contribute to the service's development. The role offers excellent promotion opportunities within the administrative structure of the department.
An opportunity has arisen to join the Single Point of Contact team within Mersey Care NHS Foundation Trust as an SPC Senior Clerk on a 12 month fixed term contract. The Single Point of Contact is a busy and exciting Contact Centre service within the Trust and it supports patients and healthcare professionals to access community services within Liverpool, Knowsley and Sefton and provides support across the wider health economy.
We are looking for enthusiastic and committed administrators with flexibility in working hours. Call/Contact Centre experience is preferred but previous experience in a fast paced performance managed environment is also welcome.
The ideal candidates for the Senior Clerk role will have NHS call/contact centre experience and be able to demonstrate excellent communication skills, accuracy and efficiency with attention to detail for callsreceived from patients , carers and the multidisciplinary team.
The post holders will be working closely with the clinical team, supportingservicesdelivering care to patients in their own home. They will be able to deal with calls using their own initiative,supported byclinicians, and develop an expertise in safe sign posting of patients, families, carers and professionals to the most appropriate services across Merseyside.
We are looking for enthusiastic and committed staff who want to be part of this new initiative. You must have flexibility in your working hours.
Full Training will be provided but you will be part of building up the requirements of this service and will contribute to the training as the project progresses.
About us
You will be required to operate within a contact centre environment, liaising with patients and health care professionals, including GPs, ensuring the patient accesses the most appropriate clinical pathway.
Full Training will be provided.
Promotion opportunities are excellent as we offer a range of administrative banding scales within the department, from Band 2 upwards.
Flexibility is essential as the team operates 7 days a week from 8am-8pm on a rota basis.
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