Penn Hill Surgery rhDcZkdw
Stand by, we'll show you...
Job Title: Medical Receptionist
Hours: Up to 32 per week (08:30 starts, some half days and some 18:30 finishes)
Place of Work: Penn Hill Surgery
Reports to: Patient Services Manager
Job Summary
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone.
To uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery
Key Relationships
- Patients, visitors, carers and family members
- Partners
- Practice Manager
- Management Team
- All members of staff
Job Responsibilities - Reception
To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed
Enter patient information accurately onto the computer (EMIS) as required
Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery
Action tasks on EMIS, AskmyGP and Email on a daily basis
Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record.
Patient notes and correspondence:
Check patient details and ID for changes of address for existing and new patients
Ensure the collection and dispatch of all George Lloyd notes
Set up Patient Online Services for those patients that apply
Job Responsibilities - Administration
Completing tasks.
Dealing with enquires from patients/insurance companies/solicitors/hospitals etc.
Deal with patient registrations including temporary patients and deductions.
Summarising medical records.
Action summary care records, GP2GP, amendments, rejections and unmatched documents.
Scanning and coding of clinical documents.
Distribution of emails.
Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager and Patient Services Manager.
Premises:
Prepare the surgery at the start of the day to receive patients
Open front doors at 8.30am
When last to leave at the end of the day, ensure that the building is totally secured, all computers, screens, copiers and other electrics are switched off. If GPs are still working, inform them that you are leaving the building so that they know that they have to activate the alarm
Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Patient Services Manager.
General Responsibilities
General:
- Attend team meetings, monthly staff meetings and other meetings as appropriate
- Participate in, and contribute to, service improvement work with the Practice Manager and Partners.
- To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and
other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
The required shifts are Tuesdays, Thursdays and Fridays, 08:30 to 18:30 (with 45 mins break), total of 27.75 hours per week.
We are looking for someone to join our reception team who will work hand in hand with our clinical and administrative teams to support the provision of great patient care.
If you are looking for the challenge of a completely new role that requires you to have your wits about you (busy environment), to learn some medical terminology/computer systems/processes and procedures and you would enjoy helping our patients and our team we would welcome your application.
If you are already an experienced medical receptionist then you will know what to expect but at Penn Hill Surgery we would hope you would enjoy working as part of a great team who are supportive of each other and the wider team.
If you would enjoy a busy work environment, lots of telephone and face to face patient interaction and administration then please send us a copy of your cv.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed
Enter patient information accurately onto the computer (EMIS) as required
Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery
Action tasks on EMIS, AskmyGP and Email on a daily basis
Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record.
Completing tasks.
Deal with patient registrations including temporary patients and deductions.
Scanning and coding of clinical documents.
Job Title: Medical Receptionist
Hours: Up to 32 per week (08:30 starts, some half days and some 18:30 finishes)
Place of Work: Penn Hill Surgery
Reports to: Patient Services Manager
Job Summary
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone.
To uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery
Key Relationships
- Patients, visitors, carers and family members
- Partners
- Practice Manager
- Management Team
- All members of staff
Job Responsibilities - Reception
To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed
Enter patient information accurately onto the computer (EMIS) as required
Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery
Action tasks on EMIS, AskmyGP and Email on a daily basis
Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record.
Patient notes and correspondence:
Check patient details and ID for changes of address for existing and new patients
Ensure the collection and dispatch of all George Lloyd notes
Set up Patient Online Services for those patients that apply
Job Responsibilities - Administration
Completing tasks.
Dealing with enquires from patients/insurance companies/solicitors/hospitals etc.
Deal with patient registrations including temporary patients and deductions.
Summarising medical records.
Action summary care records, GP2GP, amendments, rejections and unmatched documents.
Scanning and coding of clinical documents.
Distribution of emails.
Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager and Patient Services Manager.
Premises:
Prepare the surgery at the start of the day to receive patients
Open front doors at 8.30am
When last to leave at the end of the day, ensure that the building is totally secured, all computers, screens, copiers and other electrics are switched off. If GPs are still working, inform them that you are leaving the building so that they know that they have to activate the alarm
Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Patient Services Manager.
General Responsibilities
General:
- Attend team meetings, monthly staff meetings and other meetings as appropriate
- Participate in, and contribute to, service improvement work with the Practice Manager and Partners.
- To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and
other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
The required shifts are Tuesdays, Thursdays and Fridays, 08:30 to 18:30 (with 45 mins break), total of 27.75 hours per week.
We are looking for someone to join our reception team who will work hand in hand with our clinical and administrative teams to support the provision of great patient care.
If you are looking for the challenge of a completely new role that requires you to have your wits about you (busy environment), to learn some medical terminology/computer systems/processes and procedures and you would enjoy helping our patients and our team we would welcome your application.
If you are already an experienced medical receptionist then you will know what to expect but at Penn Hill Surgery we would hope you would enjoy working as part of a great team who are supportive of each other and the wider team.
If you would enjoy a busy work environment, lots of telephone and face to face patient interaction and administration then please send us a copy of your cv.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed
Enter patient information accurately onto the computer (EMIS) as required
Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery
Action tasks on EMIS, AskmyGP and Email on a daily basis
Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record.
Completing tasks.
Deal with patient registrations including temporary patients and deductions.
Scanning and coding of clinical documents.
Please wait...this will take a moment...
