Medical Secretary Supervisor, Band 4 - Cardiology inGloucester inGloucester PUBLISHED
FRI 1 NOV 2024
Key responsibilities include line management of non-clinical staff, identifying training needs, maintaining high standards of administrative accuracy, and creating a positive team culture. The supervisor will also be involved in administrative validation of wait lists, addressing clinic cancellations efficiently, and ensuring the team adheres to the Trust’s performance standards. Strong communication skills with patients, relatives, and other hospital staff are essential for fulfilling the role effectively.
The post holder will be responsible for the supervision and line management of a varied and efficient secretarial team who provide a typist and administration service to a specialist clinical team. This team are based on both Gloucester and Cheltenham sites.
The post holder will be responsible for ensuring that the resources within the team is used appropriately to provide a full service to the clinical team. Building relationships with clinical colleagues is a key part of this role to understand the service and work together to deliver a high standard of administration and secretarial support.
The post holder will be responsible for the team achieving both the national and local targets related to typing and administration where relevant.
The post holder will be required to work as part of a team with the speciality co-ordinator(s). Providing cross cover for annual leave and absences where necessary.
Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinician.
Line management/supervisory responsibility of non-clinical staff located in Gloucester and Cheltenham.
Identify and provide training, education and development of staff within the team.
Oversee the quality and accuracy of administration tasks and typing standards.
Creating a culture of positivity and collaborative working within the team.
Ensuring diversity and inequalities are understood and supported within the team environment.
Carrying out regular review and administrative validation of wait lists.
Supporting the achievement of Trust performance by ensuring administrative standards are met e.g. typing times, test results passed to clinician and any potential 52 week breaches are escalated to the clinician and the General Management Team to avoid breach.
Ensuring the admin team deal with clinic and room cancellations/alterations efficiently and in line with the Trust's 8 week annual/study leave policy.
About us
Please see job description attached for more information detailing the main duties and responsibilities of the role.
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