Community receptionist in Bolton inBolton PUBLISHED MON 25 NOV 2024 Jump to job information section

To meet and greet the public who attend for healthcare appointments. Using the patient administration system to arrive and depart patients. To book follow up appointments for patients and answer general questions and sign post patients who need help. Other administrative functions as needed.

Previous applicants need not apply.

• To receive and action incoming referrals for appointment before and after triage

• To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required.

• To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager.

• Maintain appointments systems, ensuring accuracy of detail and patient information.

• Ensure patients receive timely and accurate information in relation to their appointment needs.

• To observe personal duty of care in relation to equipment and resources used within the service.

• To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.

• Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.

• Responsibility for liaison with Health Records to ensure notes are available for clinics.

• To ensure that all relevant clinical correspondence is scanned on to EPR and saved under correct code.

• To maintain and utilise LE2.2 and EPR to support the service and your role.

• To be first point of contact for patients, families and visitors to the children's reception.

About us

• To receive and action incoming referrals for appointment before and after triage

• To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required.

• To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager.

• Maintain appointments systems, ensuring accuracy of detail and patient information.

• Ensure patients receive timely and accurate information in relation to their appointment needs.

• To observe personal duty of care in relation to equipment and resources used within the service.

• To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.

• Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.

• Responsibility for liaison with Health Records to ensure notes are available for clinics.

• To ensure that all relevant clinical correspondence is scanned on to EPR and saved under correct code.

• To maintain and utilise LE2.2 and EPR to support the service and your role.

• To be first point of contact for patients, families and visitors to the childrens reception.