Bolton NHS Foundation Trust rEn7pDMh
Direct impact on patient experience by being the first point of contact for healthcare appointments.
Opportunity to help individuals navigate the healthcare system, providing support and information to those in need.
Engagement with a variety of healthcare professionals, fostering a collaborative work environment.
Development of valuable administrative skills, particularly in patient administration systems and referral management.
Exposure to a fast-paced healthcare setting, enhancing problem-solving and multitasking abilities.
Potential for career growth within the NHS, as experience in this role can lead to further opportunities in healthcare administration.
The Community Receptionist at Bolton NHS Foundation Trust will serve as the first point of contact for patients, families, and visitors at the children's reception. Responsibilities include greeting individuals attending healthcare appointments, managing the patient administration system for patient arrivals and departures, booking follow-up appointments, and addressing general inquiries. The role requires ensuring the timely and accurate handling of referrals, appointment scheduling to meet waiting time targets, and maintaining accurate patient information within the system.
In addition, the receptionist will work collaboratively with managers and clinicians to address appointment issues, liaise with Health Records for clinic notes accessibility, and ensure clinical correspondence is properly documented in the electronic patient record (EPR) system. Other administrative tasks and telephone inquiries must be managed courteously and efficiently, with a focus on providing excellent patient service and maintaining the highest standards of care in equipment and resource utilisation.
In addition, the receptionist will work collaboratively with managers and clinicians to address appointment issues, liaise with Health Records for clinic notes accessibility, and ensure clinical correspondence is properly documented in the electronic patient record (EPR) system. Other administrative tasks and telephone inquiries must be managed courteously and efficiently, with a focus on providing excellent patient service and maintaining the highest standards of care in equipment and resource utilisation.
To meet and greet the public who attend for healthcare appointments. Using the patient administration system to arrive and depart patients. To book follow up appointments for patients and answer general questions and sign post patients who need help. Other administrative functions as needed.
Previous applicants need not apply.
- To receive and action incoming referrals for appointment before and after triage
- To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required.
- To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager.
- Maintain appointments systems, ensuring accuracy of detail and patient information.
- Ensure patients receive timely and accurate information in relation to their appointment needs.
- To observe personal duty of care in relation to equipment and resources used within the service.
- To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.
- Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.
- Responsibility for liaison with Health Records to ensure notes are available for clinics.
- To ensure that all relevant clinical correspondence is scanned on to EPR and saved under correct code.
- To maintain and utilise LE2.2 and EPR to support the service and your role.
- To be first point of contact for patients, families and visitors to the children's reception.
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- To receive and action incoming referrals for appointment before and after triage
- To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required.
- To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager.
- Maintain appointments systems, ensuring accuracy of detail and patient information.
- Ensure patients receive timely and accurate information in relation to their appointment needs.
- To observe personal duty of care in relation to equipment and resources used within the service.
- To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.
- Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.
- Responsibility for liaison with Health Records to ensure notes are available for clinics.
- To ensure that all relevant clinical correspondence is scanned on to EPR and saved under correct code.
- To maintain and utilise LE2.2 and EPR to support the service and your role.
- To be first point of contact for patients, families and visitors to the childrens reception.
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
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