Receptionist - Care Home inAshington inAshington PUBLISHED THU 7 NOV 2024

PERMANENT BONUS

Barchester Healthcare rk3MJdNp

Opportunity to create a warm and welcoming environment for residents and visitors.

Ability to play a vital role as the first point of contact, making a positive impact on people's experiences.

Varied job responsibilities that keep the role engaging, including administrative tasks and visitor management.

Strong focus on communication and interpersonal skills, enhancing personal development.

Access to a competitive salary and comprehensive rewards package, including free learning and development.

Participation in a profit share scheme, contributing to job satisfaction and financial incentives.

The role of Receptionist at Barchester Healthcare's care home in Ashington involves providing a warm and welcoming atmosphere for residents and visitors. As the first point of contact, the Receptionist plays a crucial role in creating a positive environment by greeting visitors, managing the reception area, and performing various administrative tasks such as answering phone calls, typing, photocopying, and filing.

Candidates should be professional, caring, and well-organized, with strong communication skills and a good telephone manner. While no formal qualifications are required, a genuine interest in residents is essential. Barchester offers a competitive salary and an attractive rewards package, including opportunities for professional development, a profit share scheme, and various discounts.

As a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us. You'll have a vitally important part to play in creating a positive and friendly environment by greeting visitors, managing the reception area, and carrying out administrative tasks.

The role of Receptionist at Barchester Healthcare is varied, and you can expect to answer phone calls, greet visitors, show prospective residents and their families around, and perform administrative duties like typing, photocopying, and filing. You'll need to be professional, caring, courteous, and well-organized to succeed in this position.

About us
ABOUT THE ROLEAs a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us. As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and friendly environment. The role of Receptionist with us is very varied. You can expect to answer phone calls, greet visitors, manage the reception area and show prospective residents and their families around. We might also need you to carry out some administrative tasks, like typing, photocopying and filing.
ABOUT YOUYou'll need to be professional, caring, courteous and well organised to join us as a Receptionist. You'll take a real interest in our residents and go out of your way to make every visitor feel at home. No formal qualifications are required but you will need a good telephone manner and strong communication skills.
REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include:
Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Unlimited access to our Refer a Friend bonus scheme
If you'd like to use your administration and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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