Health Services Laboratoriesr1PhyHWg
In addition to managerial duties, the SRA Head will act as a key communicator between laboratory staff and clinicians, address any issues related to specimen labelling, and support quality management initiatives. The role requires flexibility, as it encompasses shift work, including weekends, to ensure adequate staffing and service delivery. The ideal candidate will possess strong leadership skills, a thorough understanding of sample handling requirements, and the ability to navigate clinical protocols and communications effectively.
A vacancy to provide maternity cover has arisen for a Specimen Reception Area (SRA) Head of Department in our Specimen Reception Department based at Watford and Hemel Hempstead Hospitals. Health Services Laboratories will provide Pathology services to the West Hertfordshire Hospitals Trust following implementation of a new Pathology and Phlebotomy services programme commissioned by the Herts and West Essex Integrated Care Board with services set to commence from 1st March 2025.
The role will involve oversight and supervision of all support staff required to undertake routine preparation of patient samples, data entry of patient orders onto the laboratory computer system, sample analyses including basic analytical processes, pre- and post-analytic sample handling and management of test result queries under the supervision of a qualified BMS staff, bringing any unusual test requests or results to the attention of the appropriate member of staff. The successful candidate will oversee staff responsible for entering patient requests into the pathology computer system (WinPath and Helix) and carrying out clerical and technical tasks in accordance with sample handling procedures. Staff will be required to assist in handling and distribution of incoming and outgoing goods, equipment, specimens and reagents as well as managing the laboratory users Helpdesk.
The laboratory operates a 24/7 service so the successful candidate will be expected to help ensure there are enough trained staff available to participate in all shifts and to otherwise take part in both core and late shift working arrangements which will include weekend-working on occasion.
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To include, but not be restricted to, the following duties: 1. The post holder will oversee and be directly involved with the reception of all samples at the specific Trust site. These will include those generated within the trust, by GPs, and at referring hospitals. 2. The post holder will provide leadership within the department and be responsible for the day to day management of the Pre analytical Pathology 24/7 service. 3. The post holder will be responsible for maintaining the 24/7 staff rota 4. The post holder will oversee and bedirectly involved with the dispatch of all samples to the HSL Core laboratory and to external referral sites. 5. The post holder will oversee and be directly involved with the receipt of samples for research projects that have been approved by HSL. The post holder will need to fully understand the different and specialist handling requirements of all samples. 6. The post holder will be fully trained by Specialist Leads in optimal sample handling, Health and Safety and any other specialist techniques as deemed necessary for specified investigations. 7. The post holder will provide training to the Specimen Reception Team 8. The post holder will be responsible for the co-ordination, supervision, provision and monitoring of training and continuing professional development of staff in the area 9. In the event of substandard labelling either of the specimen or the request form (this includes lack of clinical data) the post holder will communicate directly with either the Specialist Leads, the RRL Laboratory Manager or the clinician generating the sample to facilitate resolution of the situation 10. The post holder will provide advice and recommendations in line with national, regional, local and departmental protocols as agreed with clinical leads. 11. The post holder will provide direction and support for the Specimen Reception Team and will act as a role model. 12. The post holder will ensure that the team fully complies with the Data Protection Act and that they do not reveal any patient identifiable data to inappropriate third parties. The post holder will actively communicate with all RRL staff. 13. The post holder will communicate with staff at all levels both on site and off site (where applicable) 14. The post holder will liaise and communicate with service users consistently and be a representative at external meetings for HSL as the need arises (where applicable). 15. In partnership with the Rapid Response Lab Manager the post holder will manage the trust HSL Helpdesk staff. 16. The post holder will support and participate in Quality Management as directed i.e. facilitating audits, leading quality initiatives, maintaining area in line with UKAS requirements etc. 17. The post holder will investigate and resolve complaints and incidents involving Specimen Reception and make recommendations as appropriate Form No.: HR-MP7-13-F-5 Version No.: 1 Status.: Active Author: Gibbins, Matthew Owner: Manze, Lisa Effective Date: 26/02/2021 Document was accessed on 22/01/2025 10:35:13 and has a review date of 13/07/2025 COPYING OF THIS DOCUMENT IS PERMITTED Page 2 of 6 18. The post holder will assist with change management projects within the area involving staff and processes.
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