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For a more detailed job description and main responsibilities. please refer to the job description document attached to this vacancy.
Working as a Receptionist on A414, Queens Day Unit; the post holder will undertake a variety of administrative and receptionist duties which include:-
Welcoming and assisting patients, relatives and other visitors on arrival and inform appropriate staff.
Admitting and discharging of patients using relevant IT systems
Collecting patient's records and note preparation,
You will work closely with the Unit Waiting List team, Consultants and Surgeons, Nursing staff and relevant teams.
Main Duties and Responsibilities
Communication
:
To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
To be responsible for ensuring Endoscopy reports are sent to relevant referrer/GP.
Patient Care:
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Organising and Planning:
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
To keep waiting areas tidy and patient information materials up to date
To collate, check and print procedure lists.
Attend appropriate meetings as required by the role's line manager
Service Development and Research:
Attend training courses as required to support personal development and the needs of the service
Assist in training of new members of the team
To take part in departmental audits and associated duties
For a more detailed job description and main responsibilities. please refer to the job description document attached to this vacancy.
Working as a Receptionist on A414, Queens Day Unit; the post holder will undertake a variety of administrative and receptionist duties which include:-
Welcoming and assisting patients, relatives and other visitors on arrival and inform appropriate staff.
Admitting and discharging of patients using relevant IT systems
Collecting patient's records and note preparation,
You will work closely with the Unit Waiting List team, Consultants and Surgeons, Nursing staff and relevant teams.
Main Duties and Responsibilities
Communication
:
To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
To be responsible for ensuring Endoscopy reports are sent to relevant referrer/GP.
Patient Care:
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Organising and Planning:
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
To keep waiting areas tidy and patient information materials up to date
To collate, check and print procedure lists.
Attend appropriate meetings as required by the role's line manager
Service Development and Research:
Attend training courses as required to support personal development and the needs of the service
Assist in training of new members of the team
To take part in departmental audits and associated duties
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