Depending on experience
PERMANENT GOOD SALARY
Hamstreet Surgery rrEQmAYc
Hamstreet Surgery is seeking a friendly and enthusiastic Medical Secretary to join their team in Ashford. Candidates should have prior experience in a medical secretary role or a related medical field, and proficiency in EMIS WEB is essential, although some training will be provided. The position demands excellent organisational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Responsibilities include providing high-quality audio and copy typing services, handling GP practice clerical duties, managing patient records, liaising with external agencies, coordinating appointments, and supporting both the practice manager and the clinical team.
The successful candidate will also be responsible for maintaining secure filing systems, processing patient test results, answering patient queries, and assisting in various administrative tasks such as meeting coordination and taking minutes. Additional duties include maintaining office supplies, covering for other secretarial team members during absences, and processing requests for information. This role is pivotal in ensuring smooth operations within the practice and supporting patient care effectively.
The successful candidate will also be responsible for maintaining secure filing systems, processing patient test results, answering patient queries, and assisting in various administrative tasks such as meeting coordination and taking minutes. Additional duties include maintaining office supplies, covering for other secretarial team members during absences, and processing requests for information. This role is pivotal in ensuring smooth operations within the practice and supporting patient care effectively.
Hamstreet Surgery is looking for a friendly, hardworking and enthusiastic Secretary to join our team. Experience in a medical secretary setting or in a medical field is essential, as being proficient in EMIS WEB, but some training can be given. This position requires strong organisational skills, attention to detail and the ability to manage multiple tasks efficiently in a fast- paced environment.
Provide an efficient audio, copy typing and word processing service as well as other GP practice clerical duties for the practice manager and clinical team. Liaising with external agencys such as hospitals and community services ensuring referral are processed efficiently.
About us
- To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, agenda & minutes, memorandums, safety netting, recalls, INR star, etc. in an accurate and quality manner.
- Clinical system searches
- To Readcode patient condition in Emis via the Docman workflow folder.
- To assist the practice manager, clinical & team leaders with all clerical and administrative duties.
- To make appointments, bookings and admissions as required.
- To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes.
- To coordinate and complete the necessary items for the Cardiology GPWSI service
- Patient test results
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner.
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform secretarial duties.
- Partake in Audits as directed.
- Review national cervical screening portal and send out appointments/reminders as required
- To receive and dispatch mail and maintain a pending system.
- To answer patient queries and to backup reception by answering the telephone.
- To scan, open and take the post as required.
- Process requests for information i.e. SAR, insurance/solicitors letters, DVLA & DWP forms.
- Support reception staff, providing cover during staff absence
- Complete opening and closing procedures of the premises
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Useful skills for a Medical Secretary:
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To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.
2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).
4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.
5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.
6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.
7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.
8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.
9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.
10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.
Qualifications:
- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.
- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.
- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.
Additional Skills:
- Time Management: Ability to manage time effectively and meet deadlines.
- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.
- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.
Conclusion
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