The Patient Transport Liaison Officer (PTLO) at University College Hospital London is a full-time role requiring 45 hours of work per week, with a salary of £25,289. The position involves coordinating patient journeys and managing operational staff to ensure effective and safe transport services. Key responsibilities include facilitating communication between the public, healthcare professionals, and other agencies, handling service inquiries and complaints, and maintaining accurate records of patient information on computer systems.
The PTLO will also be tasked with planning resource allocation for specialist medical vehicles, providing journey details to transport crews, and participating in service quality reviews. Administrative duties, attendance in training for personal development, and compliance with G4S guidelines and procedures are also essential parts of the job. The role demands enthusiastic individuals with a caring disposition who can effectively support the ongoing operations of patient transportation services.
The PTLO will also be tasked with planning resource allocation for specialist medical vehicles, providing journey details to transport crews, and participating in service quality reviews. Administrative duties, attendance in training for personal development, and compliance with G4S guidelines and procedures are also essential parts of the job. The role demands enthusiastic individuals with a caring disposition who can effectively support the ongoing operations of patient transportation services.
Patient Transport Liaison Officer (PTLO)
Location: University College Hospital London (NW1 2PG)
Salary: £25,289.00
Full Time 45 hours per week (various shifts available)
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We are seeking enthusiastic people with a caring disposition to join our team at University College Hospital London.
As a Patient Transport Liaison Officer (PTLO) you will ensure the effective, efficient and safe day-to-day resource of operations by coordinating the distribution of patient journeys and managing the operational staff.
You will also be responsible for providing an effective and timely communication link with the Public and Healthcare Professionals and answering any service queries or complaints
About us
- To provide effective telephone answering to the general public, health care professionals, services users and other agencies.
- To receive and record all aspects of patient related information on computer terminal.
- To fully utilise the control system in recording patient related information, planning patients to the Specialist Medical Vehicles and controlling the all Specialist Medical Services resources.
- To pass journey details by telephone and mobile data terminals to vehicle crew staff and update computer system of action taken.
- To liaise with all G4S Patient Transport Contracts, staff and other agencies using the telephone and e-mail.
- To undertake duties within service procedures and instructions to ensure that performance standards are achieved.
- Participate in on-going service quality review.
- To undertake administrative duties as directed.
- Filing as appropriate and as directed.
- Other duties appropriate as may be required from time to time.
- To attend/participate in any training deemed appropriate and necessary to ensure effective performance and personal development.
- To assist with special projects as and when required
- Comply with all G4S instructions, procedures, guidelines, protocols, policies and relevant systems and to adhere to all statutory legislation.
- This position is subject to standard G4S appraisal processes
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