The Business Support Manager at Wirral University Teaching Hospitals NHS Trust will oversee a busy administrative team, coordinating workloads and ensuring continuity of service. This role includes monitoring administrative tasks, analyzing and interpreting data to support the Divisional Manager in meeting key performance indicators, and assisting in project management for service development. The manager will also facilitate effective service delivery, support patient flow, and oversee various critical areas within the division, including critical care.
Additionally, the position entails line management responsibilities for administrative staff, including handling recruitment, sickness, absence, and performance reviews, as well as addressing grievances and disciplinary matters. Effective communication with the Divisional Manager and within the administrative team is essential, as is the review and improvement of existing data capture systems. The Business Support Manager will also be responsible for the creation and management of databases and spreadsheets for reporting purposes.
Additionally, the position entails line management responsibilities for administrative staff, including handling recruitment, sickness, absence, and performance reviews, as well as addressing grievances and disciplinary matters. Effective communication with the Divisional Manager and within the administrative team is essential, as is the review and improvement of existing data capture systems. The Business Support Manager will also be responsible for the creation and management of databases and spreadsheets for reporting purposes.
- To proactively manage a busy service's administrative team, supervising and coordinating the workload
- To monitor and assess the administrative workload, identifying and backfilling gaps to ensure continuity of services
- To collect, analyse and interpret data, supporting and reporting to the Divisional Manager to meet the Division's key performance indicators and inform decision making
- To support the Divisional Manager in specific project management to support the development of the service
- To co-ordinate aspects of service delivery and associated to ensure effective utilisation of the service
- The role is to support patient flow and also support other areas within division, such as critical care, OPAT and IV access .
- Line management of a defined group of administrative staff in respect of new and existing employees to include management of sickness/absence, individual reviews and personal development. First line for grievance, disciplinary and capability procedures
- Responsible for first stage disciplinary interviews
- To provide a clear line of communication for all admin and clerical staff booking annual/study leave, ensuring the provision of adequate cover as appropriate
- To ensure a clear channel of communication to the Divisional Manager on issues relating to admin and clerical staff and the service's function
- Review existing data capture systems across the directorate to ensure they are fit for purpose, consistent and provide quality information for the management teams
- To create and manage spreadsheets and databases in order to collate meaningful reports
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Please see attached Job Description for further information about the Business Support Manager position available at WUTH.
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
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