Mental Health Practitioner inMile End inMile End PUBLISHED
WED 8 JAN 2025
East London NHS Foundation Trust rd4M0yvA
Candidates are expected to possess strong communication skills, particularly over the phone, and it is preferred that applicants have personal or professional experience with the local communities. The role includes a rotational shift pattern and emphasises ongoing training, supervision, and staff well-being, making it a supportive environment for those committed to mental health services.
A new mental health service dedicated for North East LondonWe have set up a crisis response service which serves North East London for those experiencing a mental health crisis to call NHS 111 and have 24/7 access to the mental health support they need
Why you should join us?In return for your commitment, we will offer you inner London weighting, a comprehensive induction package, a bespoke training programme, regular supervision, regular reflective practice and a comprehensive staff well being programme.
What we requireIt is desirable that the successful applicant has a professional and personal experience of the communities in North East London. In addition, good communication skills over the telephone is essential.
Where will the service be based?The service is based at Mile End Hospital, East London.
The postholder will be a member of the NEL 111 Crisis Service which services the London Boroughs of North East London. The post will be subject to 24 hour internal rotation. The postholder will be required to respond to calls made to the crisis line, from Blue Light Emergency Services or via NHS 111.
The postholder will work with people in crisis and their families who are supporting them and who reside in these boroughs, who are experiencing a mental health crisis.
The postholder will work on rotation to respond to the 4 hour urgent response referrals
The postholder will support the band 4 crisis response practitioners in taking calls to the phone line and will be the escalation point for complex calls requiring a qualified practitioner involvement.
The postholder will provide supervision to the band 4 crisis response practitioners as delegated in the governance structure
In conjunction with the senior management team you will ensure safe and effective crisis support is delivered on a consistent basis and that targets are met or are escalated when challenges prevent this
To undertake a comprehensive assessment including risk assessment effectively and efficiently using the triage tool, over the telephone and ensuring an urgent face to face assessment is carried out as appropriate or the relevant blue light emergency service is deployed.
To agree crisis care plans as appropriate to the triage outcome of the call and to support and advise relatives and care givers.
About us
Please see the attached NEL 111 Job Description and Person Specification which includes details of the responsibilities for the Mental Health Practitioner Role.
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