Leadership Opportunity, As a team leader, you will have the chance to manage and mentor a team, enhancing your leadership skills.
Impactful Role, You play a crucial role in ensuring timely and accurate imaging appointments, directly contributing to improved patient care.
Collaboration, You will work closely with a variety of healthcare professionals, including Consultants and Radiographers, fostering a collaborative work environment.
Skill Development, This position allows you to develop and maintain expertise in multiple IT applications and Radiology Information Systems, enhancing your technical proficiency.
Dynamic Work Environment, The role involves monitoring and adapting to changing demands in imaging services, keeping the work engaging and varied.
Positive Patient Experience, By managing appointment scheduling effectively, you help ensure patients have a seamless experience, which is rewarding and meaningful.
Understanding of Healthcare Systems, Working in this role provides valuable insight into the operations of a healthcare facility and the importance of compliance with national standards.
The Imaging Appointments Team Leader at Chesterfield Royal Hospital NHS Foundation Trust is responsible for efficiently processing Imaging referrals using various IT systems to ensure timely appointment scheduling in line with government standards. This role involves collaborating with medical staff to provide accurate examination information, managing the appointment booking process, and overseeing the allocation of resources to meet patient needs.
Additionally, the Team Leader will line manage the Imaging Appointments Team, including off-site colleagues, monitor workload and demands, adapt booking rules, and ensure effective communication regarding patient preparation. The position also entails day-to-day management duties, such as managing annual leave, absences, appraisals, and training, as well as ensuring optimal patient experience by maintaining a well-functioning Call Centre.
Additionally, the Team Leader will line manage the Imaging Appointments Team, including off-site colleagues, monitor workload and demands, adapt booking rules, and ensure effective communication regarding patient preparation. The position also entails day-to-day management duties, such as managing annual leave, absences, appraisals, and training, as well as ensuring optimal patient experience by maintaining a well-functioning Call Centre.
Leadership Opportunity, As a team leader, you will have the chance to manage and mentor a team, enhancing your leadership skills.
Impactful Role, You play a crucial role in ensuring timely and accurate imaging appointments, directly contributing to improved patient care.
Collaboration, You will work closely with a variety of healthcare professionals, including Consultants and Radiographers, fostering a collaborative work environment.
Skill Development, This position allows you to develop and maintain expertise in multiple IT applications and Radiology Information Systems, enhancing your technical proficiency.
Dynamic Work Environment, The role involves monitoring and adapting to changing demands in imaging services, keeping the work engaging and varied.
Positive Patient Experience, By managing appointment scheduling effectively, you help ensure patients have a seamless experience, which is rewarding and meaningful.
Understanding of Healthcare Systems, Working in this role provides valuable insight into the operations of a healthcare facility and the importance of compliance with national standards.
To ensure all Imaging referrals are processed in a timely and efficient manner using multiple IT applications including Order Comms/ICE System, Medway and Radiology Information Systems.
To work within the allocated Government time scale for all appointments.
To provide accurate examination information to patients, liaise with Consultants, Radiographers and Sonographers to ensure correct appointment slots are used to maintain a professional and high-quality service.
To provide leadership to the Imaging Appointments Team; monitoring workload and demand, and allocating staffing resources as required.
To line manage colleagues within the Imaging Appointments Team, including colleagues working off-site at CDC locations.
- Process all Imaging referrals efficiently within National and Local standards.
- Maintain a good understanding of the Radiology Information System (RIS) to create and locate imaging records to support patient care.
- When required, register patients on to the Hospital PAS if no record can be found on RIS system prior to booking.
- Ensure all appointments are booked on the RIS using the agreed, up to date, booking rules for each modality.
- Ensure all referrals are placed on the correct list and allocated, as necessary, for vetting prior to booking then booked into correct exam in appropriate timeframe with correct preparation information communicated to patients.
- Ensure all appointments are booked into the onto the correct room and consultant/sonographer list, ensuring accurate, maximised utilisation of available capacity (including CDC).
- Liaise with clinical staff across the Department to ensure clinical justification/priority is determined.
- Monitor all modality rotas for any changes and adjust booking rules accordingly, and have oversight of, and responsibility for, ensuring diaries are managed effectively and accurately.
- Monitor Radiologist's leave, to ensure any correct clinic amendments have been made.
- Day to day line management of Imaging Appointments Team; including annual leave, sickness, absences, appraisals and training.
- Manage Call Centre provision, ensuring cover across all modalities to limit patient call waits, and ensure a positive patient experience.
About us
Please refer to the attached job description and person specification for full details of this post.
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
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