Additionally, the Team Leader will line manage the Imaging Appointments Team, including off-site colleagues, monitor workload and demands, adapt booking rules, and ensure effective communication regarding patient preparation. The position also entails day-to-day management duties, such as managing annual leave, absences, appraisals, and training, as well as ensuring optimal patient experience by maintaining a well-functioning Call Centre.
To ensure all Imaging referrals are processed in a timely and efficient manner using multiple IT applications including Order Comms/ICE System, Medway and Radiology Information Systems.
To work within the allocated Government time scale for all appointments.
To provide accurate examination information to patients, liaise with Consultants, Radiographers and Sonographers to ensure correct appointment slots are used to maintain a professional and high-quality service.
To provide leadership to the Imaging Appointments Team; monitoring workload and demand, and allocating staffing resources as required.
To line manage colleagues within the Imaging Appointments Team, including colleagues working off-site at CDC locations.
- Process all Imaging referrals efficiently within National and Local standards.
- Maintain a good understanding of the Radiology Information System (RIS) to create and locate imaging records to support patient care.
- When required, register patients on to the Hospital PAS if no record can be found on RIS system prior to booking.
- Ensure all appointments are booked on the RIS using the agreed, up to date, booking rules for each modality.
- Ensure all referrals are placed on the correct list and allocated, as necessary, for vetting prior to booking then booked into correct exam in appropriate timeframe with correct preparation information communicated to patients.
- Ensure all appointments are booked into the onto the correct room and consultant/sonographer list, ensuring accurate, maximised utilisation of available capacity (including CDC).
- Liaise with clinical staff across the Department to ensure clinical justification/priority is determined.
- Monitor all modality rotas for any changes and adjust booking rules accordingly, and have oversight of, and responsibility for, ensuring diaries are managed effectively and accurately.
- Monitor Radiologist's leave, to ensure any correct clinic amendments have been made.
- Day to day line management of Imaging Appointments Team; including annual leave, sickness, absences, appraisals and training.
- Manage Call Centre provision, ensuring cover across all modalities to limit patient call waits, and ensure a positive patient experience.
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Please refer to the attached job description and person specification for full details of this post.
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