Receptionist inSkegness inSkegness PUBLISHED FRI 20 DEC 2024

Band 2 PERMANENT GOOD SALARY

MENTAL HEALTH NHS PENSION

Lincolnshire Partnership NHS Foundation Trust rqzBIV7J

Lincolnshire Partnership NHS Foundation Trust is seeking a Receptionist for its community mental health team at Holly Lodge in Skegness. The role involves providing an efficient reception service, which includes answering phone calls, greeting visitors, managing sign-ins, issuing swipe cards, and coordinating room bookings. The ideal candidate should be an excellent communicator and team player, capable of handling both routine and potentially sensitive inquiries with professionalism and confidentiality.

This full-time position requires 37.5 hours of work each week from Monday to Friday, mainly between 9 am and 5 pm. Responsibilities also include performing clerical tasks to support clinical staff, managing correspondence, and maintaining up-to-date electronic records. Candidates should demonstrate flexibility and adaptability to meet service needs, in addition to having a solid understanding of electronic systems relevant to the role. The Trust offers various employee benefits, including competitive annual leave, childcare vouchers, and discounts at retailers.

An exciting opportunity has arisen for a Receptionist to join the teams based at Holly Lodge in Skegness to provide an efficient and effective reception service to a busy community mental health team base. Teams based in the building include Lincolnshire Talking Therapies, Adult and Older Adult Community Mental Health and Integrated Place Based Teams. In addition, other LPFT services use the building including Child and Young Persons Mental Health Services, Crisis Resolution and Home Treatment Team and Intellectual Disabilities Teams.

Duties will include answering the phone and transferring calls or taking messages, meeting and greeting service users, staff and visitors using the building, ensuring people sign in as appropriate and issuing swipe cards in line with building policies and procedures. In addition the successful candidate will be required to use the room booking system within the building and contribute to entry and exit routines in line with building policies and perform other general office duties.

The successful candidate will be an excellent communicator with a wide range of people and a team worker. The successful candidate will also be flexible and adaptable to meet service needs.

The hours of duty are currently 37.5 hours per week Monday - Friday to cover the hours between 9am - 5pm.

For an informal discussion, please contact:

Kirsty Talkes, Team Manager via email

To provide a welcoming and professional reception to the service and to ensure both telephone and personal enquiries are dealt with in a polite, confidential and efficient manner.

To provide a full and efficient clerical service to the clinical staff and admin team including dealing with incoming mail, the inputting and extraction of performance and information data and assisting with routine typing tasks.

To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required.

To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.

To manage workload under supervision, seeking advice when required, performing routine office procedures including the opening and distribution of correspondence, dealing with outgoing post, photocopying and filing in accordance with current trust procedures. To have a thorough working knowledge of electronic systems including email, SHARON, Clinical systems and Datix and to update these systems in a timely and accurate manner and in accordance with Trust policy.

About us
Please view the attached Job Description and Person Specification documents for complete details regarding this post.

When completing your application, please demonstrate how you meet the role criteria.

We can also offer you many staff benefits to help support you which include:

Early access to Psychological Therapies and Physiotherapy

Competitive annual leave allowance

Car leasing scheme

Childcare Vouchers

NHS pension scheme

Free eye tests

Money saving options through our salary sacrifice scheme

Discounts on major high street retailers and restaurants

Get in touch today:

Our friendly team is here to answer any questions you may have about our roles. For more information, please contact Kirsty Talkes, Team Manager via email at

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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53.150537 0.3180251 Skegness

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