Greenwich Health LtdreiZBE61
The successful candidate will work flexible hours between 8 a.m. and 8 p.m., Monday to Saturday, and must hold a GP Assistant Certificate. Responsibilities also include training registrars, producing encounter reports, and effectively communicating with the clinical team and external agencies. The role emphasises personal and professional development, quality management, and adherence to practice policies, ensuring the highest standard of care for patients while fostering a collaborative team environment.
The post holder will be employed by Greenwich Health the GP Federation in Greenwich. Greenwich has 7 primary care networks (PCNS) with list sizes of between 30-80,000 patients. The Post holder will work for Riverview Health PCN, a grouping of 5 practices.
A GPA will support the GP(s) by support clinicians with a variety of admin tasks reducing the clinicians administrative burden.
Your normal hours of work will be between 8.00 a.m. to 8.00 p.m. Monday to Saturday.
Main duties will include:
Arrange for laboratory tests i.e. bloods, specialist referrals, and/or diagnostic procedures as requested by clinicians
Signpost patients to relevant services according to their health needs
Support vulnerable patients communicating with healthcare providers
Liaise with ancillary departments and other care providers when needed for appointments, procedures, treatment plans, clinical letters/ drug information/ results
Chase letters and results
Be the point of contact to between the Practice and other healthcare providers and raise queries as requested by the clinician
Provide general administrative support to the clinical team
Coordinate schedules and treatment with other allied professionals including treatment scheduling, record coordination with consultants and treatment plans
Social outreach assist with enquiries around homeless initiatives, food banks, domestic violence programmes, AGE UK for vulnerable patients
Be involved in QOF and other quality initiatives
Training registrars ( trainee doctors) on eRS system
Forward on referrals letters created by clinicians to the relevant departments
Chase hospital prescription queries
Produce encounter reports as required
About us
Job Summary
The post holder will be employed by Greenwich Health the GP Federation in Greenwich. Greenwich has 6 primary care networks (PCNS) with list sizes of between 30-80,000 patients. The Post holder will work for Riverview Health PCN, a grouping of 6 practices.
A GPA will support the GP(s) by support clinicians with a variety of admin tasks reducing the clinicians administrative burden
Main duties will include:
Arrange for laboratory tests i.e. bloods, specialist referrals, and/or diagnostic procedures as requested by clinicians
Signpost patients to relevant services according to their health needs
Support vulnerable patients communicating with healthcare providers
Liaise with ancillary departments and other care providers when needed for appointments, procedures, treatment plans, clinical letters/ drug information/ results
Chase letters and results
Be the point of contact to between the Practice and other healthcare providers and raise queries as requested by the clinician
Provide general administrative support to the clinical team
Coordinate schedules and treatment with other allied professionals including treatment scheduling, record coordination with consultants and treatment plans
Social outreach assist with enquiries around homeless initiatives, food banks, domestic violence programmes, AGE UK for vulnerable patients
Be involved in QOF and other quality initiatives
Training registrars ( trainee doctors) on eRS system
Forward on referrals letters created by clinicians to the relevant departments
Chase hospital prescription queries
Produce encounter reports as required
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified
Equality & Diversity
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
- Post holder must hold a GP Assistant Certificate qualification
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Attend all relevant annual updates
- Inform the lead GP of any concerns regarding GPA role and any professional development needed
- Be aware of own professional boundaries and what to do when you have reached them
Quality
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Work to practice protocols
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Be familiar in all mediums of communications such as email, tasks, telephone etc
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
- Communicate effectively to outside agencies
- Communicate clearly with their lead GP
Contribution to the Implementation of Services
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
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