Patient Advisor - General PracticeinLeominsterinLeominsterPUBLISHED MON 10 MAR 2025

* Taurus Healthcare are advertising this position on behalf of Ryeland Surgery*

Ryeland Surgery looks after more than 19,000 patients from Leominster and the surrounding area. Our clinical team includes GPs, Advance Nurse Practitioners, Paramedics, Clinical Pharmacists, FCPs, Practice Nurses, Healthcare Assistants, Phlebotomists and Social Prescribers. We are looking for two Patient Advisors to join our Patient Services Team and help ensure that our patients are seen by the right clinician first time.

Do you have what it takes to work in a fast paced environment whilst ensuring our patients receive the best attention? Do you have excellent communication and customer service skills? Can you work under pressure whilst remaining calm? Do you want to want to work in a supportive environment where everyone is a key part of the wider team? Then please read on!

There are 2 positions available, both working 25 hours per week covering the following hours :-

Monday to Friday 08:00 - 18:30.

* Closing Date for this vacancy is Sunday 23rd March 2025*

* Interviews are expected to take place on Monday 31st March *

The Patient Advisor is responsible for welcoming patients and visitors to the surgery offering guidance, advice, and Care Navigation in line with the Standard operating procedure (SOP). The Patient advisor will also process outgoing communication to patients, undertake ID checks and take payments for private services.You will also work in our care navigation hub taking calls from patients and signposting them to the most appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

Please see the Job Description and Person Specification that is attached to this advert for further information.

About us

The following are the core responsibilities of the Patient Advisor. On occasions there may be a requirement to carry out other tasks which are listed below under Secondary responsibilities. This will be dependent on factors such as workload and staffing levels:

• To meet and greet patients and visitors to the practice and deal with face to face requests for appointments and follow up appointments.
• To effectively signpost patients to the appropriate healthcare professional or service in line with the Care Navigation SOP.
• To process all outgoing calls and texts to patients.
• Check ID for new patient registrations or Patients requesting or collecting documentation from the surgery.
• Take payment for private services and provide appropriate receipt to confirm payment.
• Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately.
• Process patient requests for appointments and telephone calls and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition.
• Initiate contact with and respond to requests from patients, team members and external agencies by phone, email and text.
• Data entry of temporary registrations and relevant patient information as required.
• Input data into the patients healthcare records as necessary.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested - appropriate to role.
• Undertake all mandatory training and induction programmes.
• Attend a formal appraisal on an annual basis and participate in interim reviews to ensure objectives are achieved and relevant training is undertaken.
• Contribute to public health campaigns, e.g. flu clinics, through advice or direct care.

In addition to the primary responsibilities, the Patient Advisor may be requested to:

• Participate in practice audit as directed by the audit lead.
• Support Care Navigation staff, providing cover during staff absences.
• Action incoming emails, tasks, texts when necessary.
• Complete opening and closing procedures in accordance with the duty rota.