Opportunities for home working in the near future, enhancing work-life balance.
Engaging in a crucial role within a close-knit team, contributing to the trust's mission of high-quality service.
Comprehensive 'on the job' training over five weeks, ensuring staff are well-prepared for their responsibilities.
Flexibility in shifts, accommodating varying schedules and personal needs.
Unique chance to be the first point of contact for emergency situations, playing a vital role in patient and staff safety.
Access to technology and support for Trust IT systems, fostering technical skills and professional development.
Involvement in a diverse range of tasks, from monitoring alarms to operating CCTV, keeping the job dynamic and engaging.
The East Suffolk and North Essex NHS Foundation Trust is seeking two motivated individuals to join their switchboard team at Ipswich Hospital. The role requires excellent communication skills and the ability to work well in a team. Candidates must be flexible to work varied shifts, including nights, weekends, and holidays, with potential for home working in the future.
The main responsibilities include providing first-line support to patients, the public, and staff, handling emergency calls, operating various alarm systems, monitoring CCTV, and assisting with IT issues. The role will involve training for five weeks and requires maintaining knowledge of communication systems and emergency procedures. Additional duties include general administration and assisting the Switchboard Manager as needed.
The main responsibilities include providing first-line support to patients, the public, and staff, handling emergency calls, operating various alarm systems, monitoring CCTV, and assisting with IT issues. The role will involve training for five weeks and requires maintaining knowledge of communication systems and emergency procedures. Additional duties include general administration and assisting the Switchboard Manager as needed.
We are looking for two enthusiastic and well motivated people to join our switchboard team at Ipswich Hospital.
You must demonstrate the ability to work as part of a close-knit team, show a commitment to providing the highest standard of service and possess excellent communication skills.
Working within a 24hr, 7 day a week department, you will be required to work both flexible and varied shifts over the 7 day period. This will involve out of hours working, lone working, night duties and Bank Holidays so flexibility is paramount. There is no set shift pattern. In the coming months there will be the opportunity for home working.
To fulfil this post you will undertake 5 weeks 'on the job' training.
- To provide an efficient and courteous first line support service to patients, public and staff as a member of the Trust's Switchboard, which operates 24 hours every day by participating in the shift rota.
- To receive and direct telephone calls both internally and externally.
- To act as the first point of contact for emergency calls of all types (cardiac arrest, fire and emergency lines) and monitor and respond appropriately to all the Trust's emergency systems.
- To provide a 24 hr service to the Trust for the following services: Fire Alarms, Intruder Alarms, Plant/Gas Alarms, Bone Bank Alarms, Cook Chill Alarm & Lift Alarms. Administrators will action appropriate procedures when these alarms are activated. To monitor the trust CCTV system.
- To provide support for Trust IT systems and applications, managing and escalating incidents in accordance with Service Level Agreements in conjunction with Trust support staff and third party support organisations.
About us
Key Responsibilities:
- Develop an understanding of the Trusts telecommunication systems and procedures to be able to respond appropriately to calls from staff, patients, the pubic and the media.
- Develop an understanding of the Trusts IT applications in order to be able to advise users on any problems encountered, including understanding the functions of the communications infrastructure used by the Trust.
- Develop an understanding of the Trusts Facilities support.
- To monitor and respond to the Personal Mobile Radio system and Pearson Road help points.(Ipswich only).
- Maintain a record of emergency incidents.
- To operate the bleep system and investigate faults
- To manage and advise the escalation routes for emergency procedures liaising with emergency services as necessary eg missing persons, Majax call outs, security incidents etc.
- Manage storage of recorded media, monitoring, viewing and logging incidents that are observed. Monitor CCTV and instigate appropriate action. There may be a requirement to attend court to give evidence of authentication of CCTV recordings. (This is only required at the IHT Site)
- Maintain up to date technical knowledge of major operating systems and applications.
- Maintain awareness of commercial developments in communications, applications software, hardware and architecture, in order to contribute to ongoing technical improvements.
- To process service requests from user.
- To undertake general administration duties
- Carry out any other related and relevant duties requested by the Switchboard Manager.
For full details of the responsibilities and duties of this role please see the attached job description.
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
Start practice interview...
NEW!
1. Can you tell us about your previous experience in customer service or call handling?
2. What motivated you to apply for the Switchboard Agent position at Ipswich Hospital?
3. Describe a time when you had to work closely with a team to achieve a common goal. What was your role, and what was the outcome?
4. This role requires flexibility in shift patterns, including working nights and weekends. How do you manage your work-life balance under these conditions?
5. How do you feel about working alone during out-of-hours shifts, and what strategies would you use to ensure you remain effective in those situations?
1. Can you tell us about your previous experience in customer service or call handling?
2. What motivated you to apply for the Switchboard Agent position at Ipswich Hospital?
3. Describe a time when you had to work closely with a team to achieve a common goal. What was your role, and what was the outcome?
4. This role requires flexibility in shift patterns, including working nights and weekends. How do you manage your work-life balance under these conditions?
5. How do you feel about working alone during out-of-hours shifts, and what strategies would you use to ensure you remain effective in those situations?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More from East Suffolk and North Essex NHS Foundation Trust
inIpswich
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
This image is not representative.
Learn more