Child Health Ward Receptionist inCardiff inCardiff PUBLISHED THU 21 NOV 2024

Band 2 PERMANENT

Cardiff and Vale University Health Board rNOJ6m2c

Opportunity to make a difference in children's lives by providing a welcoming and supportive environment.

Chance to work in a collaborative and motivated team that values high-quality patient care.

Position serves as the first point of contact, allowing for meaningful interactions with patients and families.

Development of strong communication and organisational skills through varied administrative tasks.

Possibility to enhance IT skills while using computerized patient management systems.

Welcoming environment for Welsh speakers, promoting cultural inclusivity.

Engagement with diverse roles within the healthcare setting, supporting both clinical and administrative teams.

The Cardiff and Vale University Health Board is looking for a highly motivated Child Health Ward Receptionist to join the administrative team at the Children's Hospital for Wales. This role serves as the initial point of contact on the ward, requiring effective teamwork, strong organisational skills, and a professional demeanor to interact with patients, visitors, and colleagues. Key responsibilities include answering phone calls, greeting visitors, performing data entry, filing patient records, and completing various administrative tasks. Proficiency in communication and IT skills is essential, and while speaking Welsh is desirable, candidates who speak either Welsh or English are encouraged to apply.

The successful applicant will be responsible for coordinating administrative duties that support the operational running of the Children's Ward, managing telephone queries, and facilitating patient documentation through computerized systems. Additionally, the role involves supporting the clinical team by ensuring adherence to relevant administrative processes and policies, contributing to a patient-focused, high-quality service.

We are currently seeking a Ward Receptionist to join our administrative team within the Children's Hospital for Wales. As the first point of contact on the ward, the successful post holder will be highly motivated and will demonstrate effective teamwork and organisational skills as well as always being professional and have a friendly approach to patients, visitors, and colleagues. This role includes answering the telephone, greeting visitors, data entry, filing patient records, and other administrative office duties. You must have effective communication skills and good IT skills.

If you are interested in joining a highly motivated team that strives to deliver a patient-focused, high-quality service then we would like to hear from you.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

To be responsible for co-ordinating administrative tasks relating to the operational running of the Children's Ward. Answering telephone queries, receiving patients, relatives and visitors to the department, and co-ordinate online patient documentation through computerised patient management systems.

To support the clinical team in ensuring all aspects of the relevant administrative process and procedures are followed to comply with relevant UHB policies.