Worden Medical Centre rSkbVirU
In addition to core tasks, the Care Navigator will support the clinical and administrative teams, assist with practice audits, cover administrative roles during staff absences, and maintain an organized reception area. This position is integral to enhancing patient experiences while contributing to the overall efficiency of the practice's multidisciplinary team.
We are looking for a GP Care Navigator who is passionate about customer care and giving our patients a positive experience whenever they contact the surgery.
The role will be 28.5 hours over 3 days Monday, Tuesday and Friday - working 8.00am/8.30am to 6.00pm/6.30pm, depending on the rota.
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
About us
The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Deal with patients who present at the reception desk
d. Process patient requests for appointments
e. Process repeat prescription requests
f. Initiate contact with and respond to requests from patients, team members and external agencies
g. Enter read-code data on EMIS
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into the patients healthcare records as necessary
k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Maintain a clean, tidy, effective working area always
n. Monitor and maintain the reception area and noticeboards
o. Support all clinical staff with general tasks as requested
p. Complete opening and closing procedures in accordance with the duty rota
In addition to the primary responsibilities, the Care Navigator may be requested to:
a. Participate in practice audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Scan patient-related documentation and attach scanned documents to patients healthcare records
Please wait...this will take a moment...
