IT Field Support EngineerinMiddlewichinMiddlewichPUBLISHED THU 21 NOV 2024
InHealth Groupr35rfY0N
Candidates should have over three years of IT support experience within a large organisation and possess skills in installing and troubleshooting networking equipment, including Cisco hardware. Familiarity with Windows Server technologies, Microsoft Desktop operating systems, and networking protocols is essential. The role involves performing maintenance visits, out-of-hours support for major incidents, and collaboration with project managers and stakeholders to ensure IT strategies align with operational goals. Strong communication and organisational skills are vital for success in this position.
As the UKs largest specialist provider of diagnostic and healthcare solutions, our Digital team at InHealth continues to grow, to support our expanding range of services. Our Digital team is second to none, and InHealth is proud to be a great place to work. As an IT Support Engineer, you will provide technical support to the IT Service Manager through the management and resolution of incidents & requests across the entire InHealth estate including, but not limited to, WAN, LAN, clinical modality connectivity, desktop/laptop infrastructure & detailed project delivery involvement. You will deliver a first-class service to InHealth users and clients of InHealth IT via on-site visits where required and off-site remote assistance, ensuring all incidents and requests are delivered to agreed SLAs. This a fully remote role with regular travel to InHealth sites. Travel will primarily be across East Anglia, Essex and London Areas, a driving license is essential for the role.
What you will do: Responsible, as part of a team, for the resolution of all incidents and requests from InHealth end users logged through the service desk. Process, log, diagnose and resolve calls from InHealth end users using the telephony, hardware and software solutions provided. Perform on-site maintenance visits at sites across the InHealth estate, as part of a scheduled pre-emptive maintenance plan. Provide out of hours support cover to respond to major incidents on a rota basis. Test all deployments, replacements and/or repairs undertaken thoroughly, ensuring approval from off-site teams. Build relationships with key clinical and operational stakeholders to ensure IT remain engaged with operational plans and strategies. Provide hands-on assistance to project managers as required in relation to site installations, refurbishments or decommissions.
About us
As the UKs largest specialist provider of diagnostic and healthcare solutions, our Digital team at InHealth continues to grow, to support our expanding range of services. Our Digital team is second to none, and InHealth is proud to be a great place to work.
As an IT Support Engineer, you will provide technical support to the IT Service Manager through the management and resolution of incidents & requests across the entire InHealth estate including, but not limited to, WAN, LAN, clinical modality connectivity, desktop/laptop infrastructure & detailed project delivery involvement.
You will deliver a first-class service to InHealth users and clients of InHealth IT via on-site visits where required and off-site remote assistance, ensuring all incidents and requests are delivered to agreed SLAs.
This a fully remote role with regular travel to InHealth sites. Travel will primarily be across East Anglia, Essex and London Areas, a driving license is essential for the role.What you will do:
- Responsible, as part of a team, for the resolution of all incidents and requests from InHealth end users logged through the service desk.
- Process, log, diagnose and resolve calls from InHealth end users using the telephony, hardware and software solutions provided.
- Perform on-site maintenance visits at sites across the InHealth estate, as part of a scheduled pre-emptive maintenance plan.
- Provide out of hours support cover to respond to major incidents on a rota basis.
- Test all deployments, replacements and/or repairs undertaken thoroughly, ensuring approval from off-site teams.
- Build relationships with key clinical and operational stakeholders to ensure IT remain engaged with operational plans and strategies.
- Provide hands-on assistance to project managers as required in relation to site installations, refurbishments or decommissions.
About you:
- 3yrs plus experience in an IT support role within an organisation with a user base exceeding 800.
- Experience installing, configuring and diagnosing issues with Cisco hardware firewalls, switches, routers.
- Experience of system troubleshooting and diagnosis techniques, Telnet/Ping and use of VNC.
- CAT5 and CAT 6 cabling.
- Full UK Driving License
- Capacity for travel across the UK.
- Participate in Out of Hours cover and Weekend cover on a rota basis.
- Strong organisational skills and capacity to manage own workload to achieve success.
- Confident communicator with the ability to influence at all levels.
You will have knowledge of:
- Windows server technologies including AD, GPO, DNS, DHCP
- Microsoft Desktop technologies and operating systems Win 7 & 10
- Networking principles and protocols, including TCP/IP
- Networking diagnostic tools such as Telnet and Ping
- Endpoint encryption technologies, including McAfee ePO
- SCCM
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