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Service Desk AnalystinNewcastle Upon TyneinNewcastle Upon TynePUBLISHED WED 18 DEC 2024

Band 6: £37,338 to £44,962 a year  FIXEDTERM  GOOD SALARY 

Health Research AuthorityFollow Health Research Authority

Opportunity to work with a dedicated team focused on improving health research information systems, contributing to meaningful impact in healthcare.
Experience in transitioning from outsourced support to in-house solutions, enhancing project management and organizational skills.
Engagement with a diverse range of users and partners, developing strong communication and relationship management skills.
Exposure to various IT service management tools and methodologies, fostering technical skills and experience in governance and service improvement.
Involvement in User Acceptance Testing and adaptive processes, offering hands-on experience in software development lifecycle and quality assurance.
Structure for continual learning and professional development through collaboration with senior team members and stakeholders in the HRA Digital Directorate.
A supportive and collaborative working environment that promotes teamwork and innovation amongst a mix of employees, secondees, contractors, and vendors.
The Health Research Authority (HRA) is seeking a Service Desk Analyst to join its Digital team in Newcastle Upon Tyne. The role involves providing first-line technical support for the HRA's national information systems related to health research, such as IRAS and HARP. The analyst will facilitate the transition from outsourced to in-house support, ensuring user-friendly communication even in challenging situations, and coordinating issue resolutions with various stakeholders. Additionally, responsibilities include maintaining accurate records using IT service management tools, reporting performance metrics against KPIs, and collaborating with other teams to adapt services based on user needs.

Successful candidates will demonstrate strong problem-solving skills, effective communication, and the ability to work as part of a collaborative team. The HRA Digital Directorate focuses on building and supporting complex health and care research systems, and the Service Desk Analyst will play a critical role in enhancing service delivery and user satisfaction throughout this transformation period.
Opportunity to work with a dedicated team focused on improving health research information systems, contributing to meaningful impact in healthcare.
Experience in transitioning from outsourced support to in-house solutions, enhancing project management and organizational skills.
Engagement with a diverse range of users and partners, developing strong communication and relationship management skills.
Exposure to various IT service management tools and methodologies, fostering technical skills and experience in governance and service improvement.
Involvement in User Acceptance Testing and adaptive processes, offering hands-on experience in software development lifecycle and quality assurance.
Structure for continual learning and professional development through collaboration with senior team members and stakeholders in the HRA Digital Directorate.
A supportive and collaborative working environment that promotes teamwork and innovation amongst a mix of employees, secondees, contractors, and vendors.

 


inNewcastle Upon Tyne click to show distance
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