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Switchboard OperatorinWiganinWiganPUBLISHED WED 11 DEC 2024

Band 2  FIXEDTERM  GOOD SALARY 

24-HOURNHS

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation TrustFollow Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Flexible Working Hours, The part-time nature of the role allows for flexibility in scheduling, making it easier to balance work and personal life.
Impactful Role, Switchboard Operators play a critical role in facilitating communication within the hospital, directly contributing to patient care and staff efficiency.
Variety of Duties, The job involves a range of responsibilities, from handling calls and messages to monitoring alarm systems, keeping work engaging and diverse.
Team Environment, Being part of a dedicated Switchboard Team fosters a sense of community and collaboration among colleagues.
Skill Development, The role provides opportunities to develop essential skills such as communication, problem-solving, and crisis management, which are valuable in any career.
Potential for Permanent Position, While initially a fixed term, there is a chance that the position could lead to a permanent role, offering job security.
Supportive Culture, The opportunity to arrange visits and meet the team before applying reflects a welcoming and supportive recruitment process.
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust is seeking a part-time Switchboard Operator for a 25-hour per week position within their busy Switchboard Department. The role requires flexibility to cover shifts around the clock, ensuring continuous service for both patients and staff. Key responsibilities include providing a comprehensive telephone service, handling incoming queries, monitoring alarm systems, and responding to emergency situations. Applicants should have experience in telephone communication, preferably in a hospital environment, and possess a strong telephone manner. Although this role is initially offered on a fixed-term basis for six months to cover long-term absence, there may be potential for it to become permanent.

Candidates must be open to the flexibility of shift work and may need to cover for team members at short notice. The position requires effective communication and coordination with various departments and includes some reception duties alongside managing emergency protocols. Previous switchboard experience is beneficial, and familiarity with IT systems is desirable. Interested applicants are encouraged to arrange a visit to learn more about the role before applying.
Flexible Working Hours, The part-time nature of the role allows for flexibility in scheduling, making it easier to balance work and personal life.
Impactful Role, Switchboard Operators play a critical role in facilitating communication within the hospital, directly contributing to patient care and staff efficiency.
Variety of Duties, The job involves a range of responsibilities, from handling calls and messages to monitoring alarm systems, keeping work engaging and diverse.
Team Environment, Being part of a dedicated Switchboard Team fosters a sense of community and collaboration among colleagues.
Skill Development, The role provides opportunities to develop essential skills such as communication, problem-solving, and crisis management, which are valuable in any career.
Potential for Permanent Position, While initially a fixed term, there is a chance that the position could lead to a permanent role, offering job security.
Supportive Culture, The opportunity to arrange visits and meet the team before applying reflects a welcoming and supportive recruitment process.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Switchboard Operator:
To work as a Switchboard Operator in the UK, several key skills and qualities are typically required:
1. Communication Skills: Strong verbal communication skills are essential, as switchboard operators interact with various individuals and must convey messages clearly and professionally.
2. Customer Service: A good switchboard operator should have a customer-focused attitude, providing helpful and polite service to callers.
3. Listening Skills: Being attentive and able to understand callers' needs is critical in routing calls efficiently.
4. Multitasking: The ability to handle multiple calls and tasks simultaneously is important in a fast-paced environment.
5. Technical Skills: Proficiency in using telephone systems, switchboard equipment, and possibly other office software or technology is necessary.
6. Organizational Skills: Keeping track of calls, messages, and various inquiries requires strong organizational and time management abilities.
7. Problem-Solving Skills: Operators must be able to quickly and effectively solve issues or answer queries as they arise.
8. Attention to Detail: Precision in taking messages and transferring calls ensures that important information is accurately communicated.
9. Teamwork: Working well with colleagues, especially in a larger organization, is often necessary to maintain efficient communication.
10. Discretion and Confidentiality: Handling sensitive information may require a commitment to confidentiality and professionalism.
 


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