Primary Care Network Manager inStoke-On-Trent inStoke-On-Trent PUBLISHED 18 OCT 2024
Hanley, Bucknall, Bentilee PCN r4IKQUQz
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The Primary Care Network Manager role is strategic and transformational. The post-holder is part of the PCN leadership team, working alongside the Clinical Director to support the PCN board members, to deliver the Primary Care Networks agenda.
The PCN Manager is independent of member practices, acting as a source of expertise, to co-ordinate the management of all governance requirements, and to help shape and implement meaningful services in line with national and local policy and contract/s, supporting member practices and to achieve improved outcomes for the local population. The PCN Manager may also build relationships with other stakeholders, including local authorities, third sector and patient representative organisations, other local PCNs and healthcare providers and the ICB.
To play a pivotal role in the strategic development and continued evolution of HBB PCN to support the delivery of high-quality primary care services across member practices
Responsible for the smooth running of network services, as agreed by the Board
To manage, with the Clinical Director, the Networks financial processes and governance
Responsible for presenting monthly performance, finance, and quality reports to the Network Board.
To ensure the PCN is compliant with reporting requirements and all relevant legislation
To ensure all Board, Network and other meetings are managed as agreed by the Board
To represent the PCN externally as agreed with the Clinical Director and the Network Board
About us
Key Responsibilities and Duties
The PCN Managers areas of responsibility include:
Strategy, leadership and network development
Organisational
Governance and quality
Finance
Relationship management
Equality and diversity
Personal and professional development
Safety, health, environment and fire
Confidentiality
The Network Manager will work with the Clinical Director and member practices to achieve consensus and drive through and deliver agreed changes.
Strategy, Leadership and Network Development
Regularly review and agree the Networks purpose and values with member practices, Clinical Director and Board and ensure all services and developments are in line with these
Establish and agree objectives and priorities for Network activity in line with contract requirements, the Network Agreement, and budget availability, using practice and population health data to shape effective use of all resources
Work with the Network Board to develop, agree and regularly review a costed Network Business Plan that delivers relevant services and improvement projects which can be measured and evaluated.
Explore activities that could deliver efficiencies and/or savings for member practices
Organisational
To be responsible, with support of the PCN Administration Support, for services provided through the PCN on behalf of member practices
To collate and analyse data on service provision and uptake and report to the Network Board and other organisations as required
To ensure the PCNs Business Continuity policy is updated regularly and routinely shared with staff and member practices as required
To oversee use of any risk stratification or data analysis tools to support the PCN in meeting contractual obligations and ensuring the best health outcomes for the PCN patient population
Manage PCN meetings, ensuring that papers required prior to meeting and minutes /action logs from those meetings are circulated in a timely manner to Board members, the Clinical Director and others as appropriate.
Governance and Quality
Maintain quality and ensure PCN activity complies with all relevant legislation and operates in line with agreed Network governance and SOP standards
Ensure all PCN business is conducted in line with the Network Agreement
Ensure the PCNs compliance with all relevant GDPR and FOI requirements and other relevant legislation and professional standards such as GMC/BMA and LMC guidance.
Finance
Responsible for achieving the best impact from well-managed finances by:
o ensuring the accuracy of any submissions required by the ICB/other authorities to claim all funding entitlement and to ensure that all monies due are received promptly
o reviewing and approving operational services spend, monitoring income and expenditure and identifying and reporting to the CD and Network Board any significant deviations from forecast
o planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required
Present financial forecasts and budget reports to the PCN Board as required
Ensure financial risks are recognised and discussed with the Clinical Director and Network Board members and appropriate action taken
Ensure recommendations to the Board regarding allocation of resources are fair and equitable
Manage the PCN bank account (currently a sub account within a Practice account) and all delegated budgets with propriety in line with all relevant organisational procedures
Liaise with accountant and the Clinical Director to produce year-end accounts and present these to the Board in line with Network Agreement.
Relationship Management
Ensure engagement of member practices in accordance with the Network Agreement to:
o maintain support for agreed PCN-wide activities
o foster a culture of collaboration to improve patient outcomes, and resilience and capability across member practices
o embed the PCNs ethos and values
Develop, agree and deliver an internal and external communication strategy
Represent the network at meetings in the community and to the media as required.
Equality and Diversity
Our working environment is one where diversity is valued, and equality of opportunity is promoted. Staff have a responsibility to ensure that they treat patients and colleagues with dignity and respect.
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including:
o Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practices procedures and policies, and current legislation
o Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
o Behaving in a manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings, priorities and rights.
o Involving patients, and where appropriate their families, in decisions about their treatment and care.
Personal and Professional Development
The post-holder will participate in any appraisal, training or development programme implemented by the PCN as part of this employment, including:
o Participation in an annual individual performance review
o Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work
o Maintaining a record of own personal and/or professional development
o Statutory and mandatory training appropriate to the role and the PCN as a whole Training may need to be undertaken outside of normal practice hours and/or off site
Safety, Health, Environment and Fire (SHEF)
All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to co-operate with employers to ensure compliance with health and safety requirements.
The post-holder is responsible for ensuring that:
opportunities for staff to maintain their health, wellbeing and safety are promoted
risks within the PCNs areas of responsibility both on- and off-site are identified and managed, ensuring adequate measures are in place to protect staff and patients
work areas and procedures are monitored to ensure they are safe, free from hazards and conform to health, safety and security legislation, policies and guidelines.
The Primary Care Network Manager role is strategic and transformational. The post-holder is part of the PCN leadership team, working alongside the Clinical Director to support the PCN board members, to deliver the Primary Care Networks agenda.
The PCN Manager is independent of member practices, acting as a source of expertise, to co-ordinate the management of all governance requirements, and to help shape and implement meaningful services in line with national and local policy and contract/s, supporting member practices and to achieve improved outcomes for the local population. The PCN Manager may also build relationships with other stakeholders, including local authorities, third sector and patient representative organisations, other local PCNs and healthcare providers and the ICB.
To play a pivotal role in the strategic development and continued evolution of HBB PCN to support the delivery of high-quality primary care services across member practices
Responsible for the smooth running of network services, as agreed by the Board
To manage, with the Clinical Director, the Networks financial processes and governance
Responsible for presenting monthly performance, finance, and quality reports to the Network Board.
To ensure the PCN is compliant with reporting requirements and all relevant legislation
To ensure all Board, Network and other meetings are managed as agreed by the Board
To represent the PCN externally as agreed with the Clinical Director and the Network Board
About us
Key Responsibilities and Duties
The PCN Managers areas of responsibility include:
Strategy, leadership and network development
Organisational
Governance and quality
Finance
Relationship management
Equality and diversity
Personal and professional development
Safety, health, environment and fire
Confidentiality
The Network Manager will work with the Clinical Director and member practices to achieve consensus and drive through and deliver agreed changes.
Strategy, Leadership and Network Development
Regularly review and agree the Networks purpose and values with member practices, Clinical Director and Board and ensure all services and developments are in line with these
Establish and agree objectives and priorities for Network activity in line with contract requirements, the Network Agreement, and budget availability, using practice and population health data to shape effective use of all resources
Work with the Network Board to develop, agree and regularly review a costed Network Business Plan that delivers relevant services and improvement projects which can be measured and evaluated.
Explore activities that could deliver efficiencies and/or savings for member practices
Organisational
To be responsible, with support of the PCN Administration Support, for services provided through the PCN on behalf of member practices
To collate and analyse data on service provision and uptake and report to the Network Board and other organisations as required
To ensure the PCNs Business Continuity policy is updated regularly and routinely shared with staff and member practices as required
To oversee use of any risk stratification or data analysis tools to support the PCN in meeting contractual obligations and ensuring the best health outcomes for the PCN patient population
Manage PCN meetings, ensuring that papers required prior to meeting and minutes /action logs from those meetings are circulated in a timely manner to Board members, the Clinical Director and others as appropriate.
Governance and Quality
Maintain quality and ensure PCN activity complies with all relevant legislation and operates in line with agreed Network governance and SOP standards
Ensure all PCN business is conducted in line with the Network Agreement
Ensure the PCNs compliance with all relevant GDPR and FOI requirements and other relevant legislation and professional standards such as GMC/BMA and LMC guidance.
Finance
Responsible for achieving the best impact from well-managed finances by:
o ensuring the accuracy of any submissions required by the ICB/other authorities to claim all funding entitlement and to ensure that all monies due are received promptly
o reviewing and approving operational services spend, monitoring income and expenditure and identifying and reporting to the CD and Network Board any significant deviations from forecast
o planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required
Present financial forecasts and budget reports to the PCN Board as required
Ensure financial risks are recognised and discussed with the Clinical Director and Network Board members and appropriate action taken
Ensure recommendations to the Board regarding allocation of resources are fair and equitable
Manage the PCN bank account (currently a sub account within a Practice account) and all delegated budgets with propriety in line with all relevant organisational procedures
Liaise with accountant and the Clinical Director to produce year-end accounts and present these to the Board in line with Network Agreement.
Relationship Management
Ensure engagement of member practices in accordance with the Network Agreement to:
o maintain support for agreed PCN-wide activities
o foster a culture of collaboration to improve patient outcomes, and resilience and capability across member practices
o embed the PCNs ethos and values
Develop, agree and deliver an internal and external communication strategy
Represent the network at meetings in the community and to the media as required.
Equality and Diversity
Our working environment is one where diversity is valued, and equality of opportunity is promoted. Staff have a responsibility to ensure that they treat patients and colleagues with dignity and respect.
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including:
o Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practices procedures and policies, and current legislation
o Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
o Behaving in a manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings, priorities and rights.
o Involving patients, and where appropriate their families, in decisions about their treatment and care.
Personal and Professional Development
The post-holder will participate in any appraisal, training or development programme implemented by the PCN as part of this employment, including:
o Participation in an annual individual performance review
o Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work
o Maintaining a record of own personal and/or professional development
o Statutory and mandatory training appropriate to the role and the PCN as a whole Training may need to be undertaken outside of normal practice hours and/or off site
Safety, Health, Environment and Fire (SHEF)
All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to co-operate with employers to ensure compliance with health and safety requirements.
The post-holder is responsible for ensuring that:
opportunities for staff to maintain their health, wellbeing and safety are promoted
risks within the PCNs areas of responsibility both on- and off-site are identified and managed, ensuring adequate measures are in place to protect staff and patients
work areas and procedures are monitored to ensure they are safe, free from hazards and conform to health, safety and security legislation, policies and guidelines.
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